Pending AND Activation emails are sending same time for FREE, moderated plan
9 years 6 months ago #250529
by mmccormick
Pending AND Activation emails are sending same time for FREE, moderated plan was created by mmccormick
CB 1.9.1, CBSubs 3, Joomla 3.3.4
Student Plan Registration should go as follows:
Here is what is happening: Welcome to Membership email is sending immediately after registration, after Pending Email
A few captures of my settings. CB is configured to Moderate All registrations and then other (paid) plans are set to allow registrations. Student Plan is set to follow CB (Moderate).
I also tried setting Student Plan moderation to "Yes, before payment" and "Yes, after payment" -- no difference. This is a FREE plan.
Aside from turning off this Welcome to Student Membership email as a workaround, I cannot find a solution.
Ideas? Should I remove the Welcome Email under CBSubs Email Integrations tab and place it in the CB general settings instead?
Bit concerned that the Paid members will now get moderation emails -- have to test with sandbox on late at night.
Student Plan Registration should go as follows:
- Student Registers Online, gets page returned with message: "email copy of student ID to complete activation" (works)
- Student gets email that membership is pending (works)
- Admin gets ACTION REQ'd email (works)
- Student sends ID
- Admin activates student on backend
- Student gets Welcome to Student Membership email
Here is what is happening: Welcome to Membership email is sending immediately after registration, after Pending Email
- Student Registers Online, gets page returned with message: "email copy of student ID to complete activation" (works)
- Student gets email that membership is pending (works)
- Student immediately gets Welcome to Student Membership email (should not be sent yet...they are pending)
- Admin gets ACTION REQ'd email (works)
A few captures of my settings. CB is configured to Moderate All registrations and then other (paid) plans are set to allow registrations. Student Plan is set to follow CB (Moderate).
I also tried setting Student Plan moderation to "Yes, before payment" and "Yes, after payment" -- no difference. This is a FREE plan.
Aside from turning off this Welcome to Student Membership email as a workaround, I cannot find a solution.
Ideas? Should I remove the Welcome Email under CBSubs Email Integrations tab and place it in the CB general settings instead?
Bit concerned that the Paid members will now get moderation emails -- have to test with sandbox on late at night.
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krileon
9 years 4 months ago #254595
by mmccormick
Replied by mmccormick on topic Pending AND Activation emails are sending same time for FREE, moderated plan
The moderator emails do not send even though I have moderation required under CB and then "use CB settings" or "moderation required before payment" set on (I have tried both settings).
This used to work in CBSubs 1.01 (whatever first version was).
I do have the Emails setup under the Integrations tab -- I don't think they are sending as I have myself and the office admin Bcc'd and cc'd on them (3 different emails and providers) and they don't show up.
I really need the Admin to be able to MODERATE these members -- not have to check the backend daily if students signed up. Ideas?
This used to work in CBSubs 1.01 (whatever first version was).
I do have the Emails setup under the Integrations tab -- I don't think they are sending as I have myself and the office admin Bcc'd and cc'd on them (3 different emails and providers) and they don't show up.
I really need the Admin to be able to MODERATE these members -- not have to check the backend daily if students signed up. Ideas?
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