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Authorize ARBs Reactivated After User Cancellation
- MorningstarVideos
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8 years 9 months ago #267539
by MorningstarVideos
Authorize ARBs Reactivated After User Cancellation was created by MorningstarVideos
Hello, we are having customers getting billed after they have cancelled their subscriptions.
For one customer in particular, I had manually deactivated his ARB from the Authorize.net website, only to find it had been reactivated immediately afterward on the next auto-recurring date.
Please help! We could be in legal trouble if this issue cannot be fixed, and at the very least have our reputation severely harmed.
CB version is 2.0.9. Joomla version is 2.5.9. CBSubs version is 4.0.0.
This issue was first noticed with CBSubs before it became GPL. We had hoped that upgrading to 4.0.0 would fix the issue.
Is this a known bug? Is it fixed in 4.0.1?
For one customer in particular, I had manually deactivated his ARB from the Authorize.net website, only to find it had been reactivated immediately afterward on the next auto-recurring date.
Please help! We could be in legal trouble if this issue cannot be fixed, and at the very least have our reputation severely harmed.
CB version is 2.0.9. Joomla version is 2.5.9. CBSubs version is 4.0.0.
This issue was first noticed with CBSubs before it became GPL. We had hoped that upgrading to 4.0.0 would fix the issue.
Is this a known bug? Is it fixed in 4.0.1?
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krileon
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8 years 8 months ago #268809
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Authorize ARBs Reactivated After User Cancellation
Are there any errors within CBSubs Notifications or History Log regarding the cancellation? Sounds like the cancellation API call to Authorize.net may have failed. Please upgrade to CB 2.x and CBSubs 4.x nightly releases to ensure your install is up to date.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
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