HTML Invoice Issue

6 months 5 days ago #333242 by nphic
HTML Invoice Issue was created by nphic
Folks,

I've been using CBSubs for invoicing for years. I know it is not recommended but I use HTML for our invoices. I'm having a real problem with the invoice formatting when receiving invoice emails from CBsubs in Outlook. It appears that and I'm not sure if it is the CBsubs email processor, but a <br> is being added after every HTML tag. This is causing my html invoice to add lines. I attached 2 HTML files. The first is the "view source" of the Outlook message I received from CBSubs. The second is an HTML file of the code in my CBSubs Invoice "State Dues - Individual State". Can you please provide me with some guidance on how to resolve this issue?

Thanks,
Joe
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6 months 5 days ago #333246 by krileon
Replied by krileon on topic HTML Invoice Issue
That's likely the linebreak replacement functionality built into CB. Most emails are textarea boxes where linebreaks supplied to them for an HTML email would not work so we convert them to HTML linebreaks. What parameter specifically is doing this as I'm able to add exclusions from this behavior if that parameter is a WYSIWYG editor. If it's a textarea though I suggest not adding non-HTML linebreaks to the parameter to avoid triggering this behavior.


Kyle (Krileon)
Community Builder Team Member
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6 months 2 hours ago #333282 by nphic
Replied by nphic on topic HTML Invoice Issue
Kyle,

So sorry for the delay in getting back with you! I was out of the office a bit this week. I'm using JCE Editor to design this form. It was working for a longtime and all of a sudden started doing this to us. I use the <br> HTML tag to insert necessary linebreaks. I'd prefer that CBSubs Mailer does not add any linebreaks when the HTML message type is selected. Does that help?

Thanks,
Joe Rebele

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5 months 4 weeks ago - 5 months 4 weeks ago #333299 by krileon
Replied by krileon on topic HTML Invoice Issue
You need to provide exactly what parameter this is happening with so I can add the linebreak correction exclusion for it. Is this a CBSubs Mailer email?


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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5 months 3 weeks ago #333438 by nphic
Replied by nphic on topic HTML Invoice Issue
Kyle,

Thanks! I'll attach a copy of the code today or tomorrow at the latest. I'm back in the office tomorrow.

Thanks,
Joe

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5 months 3 weeks ago #333440 by krileon
Replied by krileon on topic HTML Invoice Issue
You don't need to provide the HTML. I just need to know what parameter it's in so I can make it excluded from the linebreak fixing behavior.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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