Two Issues!
- LukeDouglas
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10 years 4 months ago #238568
by LukeDouglas
Two Issues! was created by LukeDouglas
How can a member cancel / deactivate their membership?
How can a member be upgraded without paying? Example: I have a client that had a contest and the winner gets a free years membership. I can do this by simply deleting their subscription and assigning them to the 'Members Only' group but there would be no functionality at the end of the free year to warn them about re-subscribing and I can't see how I can edit the subscription end date.
Any ideas?
How can a member be upgraded without paying? Example: I have a client that had a contest and the winner gets a free years membership. I can do this by simply deleting their subscription and assigning them to the 'Members Only' group but there would be no functionality at the end of the free year to warn them about re-subscribing and I can't see how I can edit the subscription end date.
Any ideas?
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nant
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10 years 4 months ago #238573
by nant
If plan is configured properly user can cancel from frontend subscriptions tab.
Just visit the user profile from backend and give them a new membership from the subscriptions tab. This bypasses payment but everything else is the same.
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Replied by nant on topic Two Issues!
LukeDouglas wrote: How can a member cancel / deactivate their membership?
If plan is configured properly user can cancel from frontend subscriptions tab.
How can a member be upgraded without paying? Example: I have a client that had a contest and the winner gets a free years membership. I can do this by simply deleting their subscription and assigning them to the 'Members Only' group but there would be no functionality at the end of the free year to warn them about re-subscribing and I can't see how I can edit the subscription end date.
Any ideas?
Just visit the user profile from backend and give them a new membership from the subscriptions tab. This bypasses payment but everything else is the same.
--
Nick (nant)
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- LukeDouglas
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10 years 4 months ago #238687
by LukeDouglas
Replied by LukeDouglas on topic Two Issues!
Nant,
OK, we got the annual subscription figured out. However, on the cancellation, 'what' if the plan is not setup correctly and the ability to cancel is not on their profile page? Is there some setting where we can activate that capability?
OK, we got the annual subscription figured out. However, on the cancellation, 'what' if the plan is not setup correctly and the ability to cancel is not on their profile page? Is there some setting where we can activate that capability?
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- nant
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10 years 4 months ago #238692
by nant
CBSubs -> Settings -> Display -> Unsubscribe
make sure this setting is On.
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Nick (nant)
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Replied by nant on topic Two Issues!
LukeDouglas wrote: Nant,
OK, we got the annual subscription figured out. However, on the cancellation, 'what' if the plan is not setup correctly and the ability to cancel is not on their profile page? Is there some setting where we can activate that capability?
CBSubs -> Settings -> Display -> Unsubscribe
make sure this setting is On.
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Nick (nant)
Community Builder Team Member
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Links: Community Builder - Languages - Adv/Pro/Dev membership - CBSubs Paid Subscriptions - GPL Templates - Hosting
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The following user(s) said Thank You: krileon
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- LukeDouglas
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10 years 4 months ago #238818
by LukeDouglas
Replied by LukeDouglas on topic Two Issues!
Nant,
OK, I think we've done something 'out of standard operating procedures'. We manually deleted some test subscriptions. However, my account still got hit today with 5 test subscriptions, yet there is no subscription record. So we logged into Authorize.net, went to Recurring Billings and have manually deleted the recurring billing.
Now if a 'real' member were to cancel their subscription on the front-end, how will that be reflected on their subscription record when viewed at Paid Subscriptions / Subscriptions? Also, if they cancel on the front-end will the 'Recurring Billing' at Authorize.net be deleted or is this something that will have to be done manually?
Thanks and Merry Christmas!
Luke
OK, I think we've done something 'out of standard operating procedures'. We manually deleted some test subscriptions. However, my account still got hit today with 5 test subscriptions, yet there is no subscription record. So we logged into Authorize.net, went to Recurring Billings and have manually deleted the recurring billing.
Now if a 'real' member were to cancel their subscription on the front-end, how will that be reflected on their subscription record when viewed at Paid Subscriptions / Subscriptions? Also, if they cancel on the front-end will the 'Recurring Billing' at Authorize.net be deleted or is this something that will have to be done manually?
Thanks and Merry Christmas!
Luke
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- krileon
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10 years 4 months ago #238835
by krileon
Kyle (Krileon)
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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Replied by krileon on topic Two Issues!
Frontend cancellation will properly cancel the recurring billing stored in Authorize.net. Never do manual deletes within CBSubs. Also cancel a subscription properly either from backend (CB > User Management) or frontend (Subscriptions tab). You can do a delete by editing a user in CB > User Management and deleting the subscription after it has been cancelled.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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