Promotion not Appearing for new registrants
- mike5151
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9 years 11 months ago - 9 years 11 months ago #244775
by mike5151
Promotion not Appearing for new registrants was created by mike5151
J 3.3.0
CB 1.9.1
CB Subs 3.0.0
Hi
I had a promotion running successfully last week that has now disappeared for new registrants.
I have made no changes between then and now. Promotion text still appears for 'upgrades' but has disappeared for new registrants.
In the Advanced section of the Promotion the Registration, Upgrade and renewal switches are all set to 'Yes'.
Override plans display is set to Yes, display plans differently as follows:
Display Name and Description is set to: unchanged original text
Display price is set to: Custom as follows - the custom text appears for upgrades but is not displayed for new registrants - the coupon code works, if entered, for both.
Any ideas why it is not appearing for new registrants?
Ii have done all the obvious 'cache' clearance etc.
Kind regards
Mike
CB 1.9.1
CB Subs 3.0.0
Hi
I had a promotion running successfully last week that has now disappeared for new registrants.
I have made no changes between then and now. Promotion text still appears for 'upgrades' but has disappeared for new registrants.
In the Advanced section of the Promotion the Registration, Upgrade and renewal switches are all set to 'Yes'.
Override plans display is set to Yes, display plans differently as follows:
Display Name and Description is set to: unchanged original text
Display price is set to: Custom as follows - the custom text appears for upgrades but is not displayed for new registrants - the coupon code works, if entered, for both.
Any ideas why it is not appearing for new registrants?
Ii have done all the obvious 'cache' clearance etc.
Kind regards
Mike
Last edit: 9 years 11 months ago by mike5151. Reason: spelling!
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krileon
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9 years 11 months ago #244778
by krileon
Kyle (Krileon)
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Replied by krileon on topic Promotion mot Appearinf for new registrants
If it's a coupon code it's not going to alter the text as it needs to be input at the basket. If the promotion is set to always apply then you should see the custom text override, but even then I don't think it works on registration as believe it needs a user object. There is also a bug with promotions coming from a field value not displaying their custom text at all.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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- mike5151
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9 years 11 months ago #244785
by mike5151
Replied by mike5151 on topic Promotion mot Appearinf for new registrants
OK, so it's a bug then - I shall manually adjust the plan display until fixed. Does it have a bug tracker that I can reference to know when it is fixed?
Kind regards
Mike
Kind regards
Mike
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- krileon
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9 years 11 months ago #244805
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Promotion mot Appearinf for new registrants
Yes, we've a bug ticket in place for this but no you won't be able to monitor it. Currently our CBSubs forge is private as it contains sensitive gateway/user data. We'll make it public at some point though once we've gone through and removed any sensitive data.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
The following user(s) said Thank You: mike5151
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- mike5151
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9 years 9 months ago #247072
by mike5151
Replied by mike5151 on topic Promotion mot Appearinf for new registrants
I now have an old, unpublished, coupon code appearing on the upgrade details for future events! This is becoming embarrassing. I think I'm going to have to find another way to sell the event entry that allows me to use a more reliable discount mechanism.
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