Language of email substitutions when payment is completed in backend

7 years 11 months ago #281131 by gigayf
Hello,

I am having a problem with the language of the substitutions used in emails of CBSubs: Plan configuration, Presentation tab, "Email at each manual renewal". When the payment method used by the customer is for example Paypal, everything works fine. But when the payment is offline, and the email is triggered and sent when an Administrator is "paying" the basket from the backend, then all substitutions sent in the email to the customer are using English instead of the frontend language. If I change my backend language to the frontend language, then it works fine. In other words, the email substitutions are taking the language of the backend administrator paying the basket, instead of the language of the frontend customer.

I am using latest Joomla 3.5.1, CB 2.0.14 and CBSubs 4.0.2. I have Spanish language pack installed for CBSubs and also CB Language Override for CB.

By the way, substitutions not working are both from CBsubs (eg. [PLAN_PRICE]) and also general CB strings (eg. EMAIL_NOTE_AUTOMATIC_GENERATION)

Thank you!

Please Log in to join the conversation.

7 years 11 months ago #281178 by krileon
The emails should send in the recipients language. Please install the latest nightlies below and see if issue persists.

CB 2.x Nightly:
www.joomlapolis.com/downloads/doc_details/640-community-builder-nightly-build

CBSubs 4.x Nightly:
www.joomlapolis.com/downloads/doc_details/671-cbsubs-gpl-nightly-build

Note those emails are attached to the subscription state. They don't care what gateway you used. So yes they should be expected to send when paying an offline basket.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in to join the conversation.

Moderators: beatnantkrileon
Time to create page: 0.271 seconds

Facebook Twitter LinkedIn