- Forums
- Support and Presales
- Developer Members Support
- CB Subs - Lapsed Member - No Resubscribe Option
CB Subs - Lapsed Member - No Resubscribe Option
- bins
- OFFLINE
-
Platinum Member
- Posts: 470
- Thanks: 40
- Karma: 4
7 years 9 months ago #283734
by bins
CB Subs - Lapsed Member - No Resubscribe Option was created by bins
I have a member who has paid to renew membership via bank transfer.
When we go to his subscriptions list, there is no option to renew/resubscribe them.
Apart from updating, the only thing that I have changed that may be relevant is 'CB Subs Settings/Create Subscriptions also for free lifetime plans' and I changed everyone who was not in a plan to Free.
Anyone with thoughts?
When we go to his subscriptions list, there is no option to renew/resubscribe them.
Apart from updating, the only thing that I have changed that may be relevant is 'CB Subs Settings/Create Subscriptions also for free lifetime plans' and I changed everyone who was not in a plan to Free.
Anyone with thoughts?
Please Log in to join the conversation.
krileon
Team Member- OFFLINE
- Posts: 68590
- Thanks: 9104
- Karma: 1434
7 years 9 months ago #283745
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic CB Subs - Lapsed Member - No Resubscribe Option
Within CBSubs > Settings > Global ensure "Show Renew/Reactivate buttons" is set to "Yes". Next edit your plan and under the Pricing tab ensure "Renewable in advance by" is not set to "Non-renewable".
If you're not seeing the plan at all then review the Access and Workflows tab configurations as it could be conditioned to hide based off other fields or plans or the access maybe incorrectly configured.
If you're not seeing the plan at all then review the Access and Workflows tab configurations as it could be conditioned to hide based off other fields or plans or the access maybe incorrectly configured.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
- bins
- OFFLINE
-
Platinum Member
- Posts: 470
- Thanks: 40
- Karma: 4
7 years 9 months ago #283746
by bins
Replied by bins on topic CB Subs - Lapsed Member - No Resubscribe Option
The plan is there however his previous membership is not shown under subscription/current and past membership
Please Log in to join the conversation.
- krileon
- Team Member
- OFFLINE
- Posts: 68590
- Thanks: 9104
- Karma: 1434
7 years 9 months ago #283760
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic CB Subs - Lapsed Member - No Resubscribe Option
So it's acting as if he never had a subscription to that plan? Please provide a screenshot of what you're seeing.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
- bins
- OFFLINE
-
Platinum Member
- Posts: 470
- Thanks: 40
- Karma: 4
7 years 9 months ago #283765
by bins
Replied by bins on topic CB Subs - Lapsed Member - No Resubscribe Option
Frontend and backend shots attached.
There is an invoice and a basket for them!
There is an invoice and a basket for them!
Please Log in to join the conversation.
- bins
- OFFLINE
-
Platinum Member
- Posts: 470
- Thanks: 40
- Karma: 4
7 years 9 months ago - 7 years 9 months ago #283791
by bins
Replied by bins on topic CB Subs - Lapsed Member - No Resubscribe Option
It is not a one off - another renewal I cannot action has just come up!
Attached is a screenshot of an active member, showing the re-subscribe button.
Attached is a screenshot of an active member, showing the re-subscribe button.
Last edit: 7 years 9 months ago by bins.
Please Log in to join the conversation.
Moderators: beat, nant, krileon
- Forums
- Support and Presales
- Developer Members Support
- CB Subs - Lapsed Member - No Resubscribe Option
Time to create page: 0.227 seconds
-
You are here:
- Home
- Forums
- Support and Presales
- Developer Members Support
- CB Subs - Lapsed Member - No Resubscribe Option