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CB Subs - Lapsed Member - No Resubscribe Option
krileon
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7 years 9 months ago #283798
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic CB Subs - Lapsed Member - No Resubscribe Option
In your first 2 screenshots you want to renew the current plan (appears to be lifetime so nothing to renew) or upgrade to the premium plan, but can't? In your second screenshot what happens when you click the renew button? Sorry, bit confused as to what the issue is exactly.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
- bins
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Platinum Member
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7 years 9 months ago #283812
by bins
Replied by bins on topic CB Subs - Lapsed Member - No Resubscribe Option
The second screenshot is a live premium member and all is good.
What used to show for lapsed members is that they could 're-subscribe', which is now not there. When lapsed, they became unassigned, that is they did not drop down to free on CBSubs
What I am guessing is that when I imported all of these unallocated people (who are Registered on Joomla) something happened.
OK, bottom line - where we have a lapsed member, unable to re-subscribe, how do I get them restarted without creating a new membership, email chain etc?
What used to show for lapsed members is that they could 're-subscribe', which is now not there. When lapsed, they became unassigned, that is they did not drop down to free on CBSubs
What I am guessing is that when I imported all of these unallocated people (who are Registered on Joomla) something happened.
OK, bottom line - where we have a lapsed member, unable to re-subscribe, how do I get them restarted without creating a new membership, email chain etc?
Please Log in to join the conversation.
- krileon
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- Posts: 68590
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7 years 9 months ago #283832
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic CB Subs - Lapsed Member - No Resubscribe Option
If they've no subscription at all just ensure your site and your plans are allowing upgrades. This is done with the following settings.
CBSubs > Settings > Global
Show subscription plans upgrade possibilities: Yes
CBSubs > Plans > YOUR_PLAN > Workflows
Allow upgrade to this: Yes
Propose spontaneously plan for upgrades: Yes
To ensure you're allowing renewals please review the following settings.
CBSubs > Settings > Global
Show Renew/Reactivate buttons: Yes
CBSubs > Plans > YOUR_PLAN > Pricing
Renewable in advance by: NOT "Non-renewable"
If you need to give them a subscription without emails sending then globally disable emails within Joomla global configuration and give them a subscription by editing their user in CB > User Management.
CBSubs > Settings > Global
Show subscription plans upgrade possibilities: Yes
CBSubs > Plans > YOUR_PLAN > Workflows
Allow upgrade to this: Yes
Propose spontaneously plan for upgrades: Yes
To ensure you're allowing renewals please review the following settings.
CBSubs > Settings > Global
Show Renew/Reactivate buttons: Yes
CBSubs > Plans > YOUR_PLAN > Pricing
Renewable in advance by: NOT "Non-renewable"
If you need to give them a subscription without emails sending then globally disable emails within Joomla global configuration and give them a subscription by editing their user in CB > User Management.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
- bins
- OFFLINE
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Platinum Member
- Posts: 470
- Thanks: 40
- Karma: 4
7 years 9 months ago #283840
by bins
Replied by bins on topic CB Subs - Lapsed Member - No Resubscribe Option
Already set to these!
Looking at people who have lapsed in the past few days, the option is there, so I am sure the issue is related to my import/upgrade of all members without a plan to free.
I have actioned one member from the user admin and this is not advisable - no basked created, so no invoice!! Also, you cannot enter a date, to reflect previous payment!
Looking at people who have lapsed in the past few days, the option is there, so I am sure the issue is related to my import/upgrade of all members without a plan to free.
I have actioned one member from the user admin and this is not advisable - no basked created, so no invoice!! Also, you cannot enter a date, to reflect previous payment!
Please Log in to join the conversation.
- krileon
- Team Member
- OFFLINE
- Posts: 68590
- Thanks: 9104
- Karma: 1434
7 years 9 months ago #283855
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic CB Subs - Lapsed Member - No Resubscribe Option
Please PM super administrator login credentials as well as credentials for a user experiencing this issue (a test user is best in this case) and will take a look.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
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