front end dead after joomla 3.6.4 update

7 years 6 months ago #287368 by ksaltman
I just completed the Joomla 3.6.4 security update and now my site is completely blank. It doesn't even show the Down For Maintenance page.

Any idea what the best way is to debug this?

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7 years 6 months ago #287369 by krileon
Replied by krileon on topic front end dead after joomla 3.6.4 update
If you can get to backend then enable debug mode and maximum error reporting in Joomla global configuration to expose errors on frontend.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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7 years 6 months ago - 7 years 6 months ago #287376 by cliffvt
Replied by cliffvt on topic front end dead after joomla 3.6.4 update
I have the same issue! Back end fine, fronmt end blank with this URL in the URL bar: http://......../index.php?option=com_comprofiler&task=pluginclass&plugin=cbpaidsubscriptions&do=autopayments&key=d41d8cd98f00b204e9800998ecf8427e&format=raw

Browser message says:
The page isn't redirecting properly

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

Debugging does not help

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7 years 6 months ago - 7 years 6 months ago #287377 by cliffvt
Replied by cliffvt on topic front end dead after joomla 3.6.4 update
OK this is weird.

Until before the Joomla 3.6.4 upgrade, I had a CB Paid Subscriptions cron task that ran with the following code in a cron.php file in my root, which worked fine for auto payments:
<?php
header("Location:  	http://mysite.co.uk/index.php?option=com_comprofiler&task=pluginclass&plugin=cbpaidsubscriptions&do=autopayments&key=d41d8cd98f00b204e9800998ecf8427e&format=raw");
return;
?>

After the Joomla upgrade this breaks the site with the message you saw earlier.

I now commented out the header line and the site loads fine...

Any ideas why that would be suddenly only on 3.6.4?

The exact debug error message was "Warning: Cannot modify header information - headers already sent by (output started at /home/......../public_html/plugins/system/contentstats/contentstats.php:38) in /home/......../public_html/cron.php on line 3"

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7 years 6 months ago #287393 by krileon
Replied by krileon on topic front end dead after joomla 3.6.4 update
Change your "return;" to "exit();" and see if issue persists. Why is this needed though? You should be able to make a CRON to the actual URL it self? Also ensure the URL hasn't changed within CBSubs > Settings > Global.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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7 years 6 months ago #287397 by cliffvt
Replied by cliffvt on topic front end dead after joomla 3.6.4 update
Thanks - the exit(): doesnt work either.

I did this about 4 years ago becuase the cron task requires a user login and couldn't be run from the cPanel cron area and its been working just fine for so long. The Joomla upgrade messed it up. Anyway, it seems the contenstats plugin is reposnible as it was not designed for Joomla 3.6.4 so I will be deprecating that shortly. IN the meantime I can run the URL manually

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