Forgot password auto email not working
- cagoffice
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7 years 3 months ago #289897
by cagoffice
Forgot password auto email not working was created by cagoffice
Hello,
We have a lot of members who complain that the "forgot password" button doesn't work (like they are not receiving the automated email with a new password).
Do you know what could be causing that? Is there anyway to know if it's malfunctioning or if it's just the users email blocking it?
Thank you!
We have a lot of members who complain that the "forgot password" button doesn't work (like they are not receiving the automated email with a new password).
Do you know what could be causing that? Is there anyway to know if it's malfunctioning or if it's just the users email blocking it?
Thank you!
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krileon
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7 years 3 months ago #289899
by krileon
Kyle (Krileon)
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Replied by krileon on topic Forgot password auto email not working
Have them check their spam folder. Otherwise check your server mailer log (if you don't have access to it contact your host) to see if any outbound emails failed. Are you able to confirm there's a problem with it in your own tests? Is there anything in common with the email addresses failing (e.g. same domain)?
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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- cagoffice
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7 years 3 months ago #289902
by cagoffice
Replied by cagoffice on topic Forgot password auto email not working
It works fine for us which leads me to believe it's just going in their spam. I will have our guys check the server mailer log to see if they can find anything.
Thanks!!
Thanks!!
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