plan output issue
- pranaydhruv
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7 years 3 months ago #290107
by pranaydhruv
plan output issue was created by pranaydhruv
Dear team,
I am trying to setups the plans and i made some changes to a plan now when a user tries to subscribe to a plan they get 2 options to re-subscribe , including the old option which i have removed, It should only show the button to re-subscribe for 12 months :-
I am trying to setups the plans and i made some changes to a plan now when a user tries to subscribe to a plan they get 2 options to re-subscribe , including the old option which i have removed, It should only show the button to re-subscribe for 12 months :-
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krileon
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7 years 3 months ago #290116
by krileon
Kyle (Krileon)
Community Builder Team Member
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Replied by krileon on topic plan output issue
Looks like your premium plan is a child plan of a free plan. The parent free plan has expired and so has the child. They can't be renewed at the same time (CBSubs does not currently support this) so they have to be renewed individually and is why you see 2 buttons.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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