Apply a promotion code to a pending basket
- osmodels
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7 years 6 days ago #293970
by osmodels
Apply a promotion code to a pending basket was created by osmodels
Hi
I have a promotion which is applied to a particular plan, based on a CB field. I have 2 pressing issues:
1) The promotion was not applied to one particular transaction. I am unable to point out why this happened.
2) I need to now apply this promotion to the above basket. How can I do it from the administrator? (I don't want to hassle the user further for issues due to the system)
Please help me as this is a very critical issue and needs to be rectified immediately.
I have a promotion which is applied to a particular plan, based on a CB field. I have 2 pressing issues:
1) The promotion was not applied to one particular transaction. I am unable to point out why this happened.
2) I need to now apply this promotion to the above basket. How can I do it from the administrator? (I don't want to hassle the user further for issues due to the system)
Please help me as this is a very critical issue and needs to be rectified immediately.
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krileon
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7 years 6 days ago - 7 years 6 days ago #293974
by krileon
Kyle (Krileon)
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Replied by krileon on topic Apply a promotion code to a pending basket
Is it a coupon or a promotion configured to apply to all purchases? If a promotion to apply to all purchases be sure to review carefully the conditions you've configured for it.1) The promotion was not applied to one particular transaction. I am unable to point out why this happened.
You can't apply promotions from backend, but you can cancel their basket then go through the basket process for them on frontend while logged by visiting their profile and using their Subscriptions tab as normally.2) I need to now apply this promotion to the above basket. How can I do it from the administrator? (I don't want to hassle the user further for issues due to the system)
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Last edit: 7 years 6 days ago by krileon.
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