Hi,

We have created two plans: a basic plan for default members and a "junior" plan with discounts and extra access for members who are still in training. We use a CB Condition based on a field that is set by the administrators to determine if someone is entitled to the "junior" plan. This works perfectly for new subscriptions. But if a member already had a "junior" plan last year and the moderator changes the membership type they still are able to renew their "junior" membership plan even if they are no longer marked as junior. They actually see both the default and the less expensive junior plan. Obviously they choose the latter even though they are no longer entitled to this plan.

So it seems that the conditions are only applied on an upgrade path, not on the renewal path.
We even tried adding them to their own usergroup and restricting access to the plan to that group but still the "reactivate" button appears for these users.

Is there a way we can prevent existing junior members to renew the junior plan and force them to the upgrade path? Note that a training can take several years so they should be able to renew as long as their membership type is "junior".

Kind regards