I have a user on the site that has deleted their account. They though their monthly subscription via world pay would end but it has not.
When I go into Subscription payments I can see the payments going in. I can click on username and unsubscribe them. However, this user has deleted his account, so I cannot click on the username as there is not one, it is just -- where the name should be. when you click on this, it says "user not found". How do I cancel the payments?
Web Buster UK Ltd
Last edit: 6 years 7 months ago by krileon. Reason: Added [#6794] tag to subject
Account deletions do not send an API call to Worldpay to cancel subscriptions. They needed to cancel before deleting. Account deletions by users are done via CB Privacy, which CBSubs has no idea even exists. You'll need to cancel it for them within your Worldpay account. Have added a feature ticket for CBSubs to act on CB user delete trigger to trigger cancellations for subscriptions.
#6794
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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