Website Failure after CBSubs process
- RobGG
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6 years 4 months ago #300258
by RobGG
Website Failure after CBSubs process was created by RobGG
Hi,
We have experienced several website "Down" failures that seem to be connected with CBSubs basket edit activities. When confirming an offline payment in the basket panel the website sometimes goes into a "long wait" and the both back and front end fail with the message " Error displaying the Error page". Do you have any recommendations. (Note: This may be entirely unrelated to CBSubs but at this stage this "basket" activity is our most likely pre-event.)
Regards, Robert
We have experienced several website "Down" failures that seem to be connected with CBSubs basket edit activities. When confirming an offline payment in the basket panel the website sometimes goes into a "long wait" and the both back and front end fail with the message " Error displaying the Error page". Do you have any recommendations. (Note: This may be entirely unrelated to CBSubs but at this stage this "basket" activity is our most likely pre-event.)
Regards, Robert
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krileon
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6 years 4 months ago #300266
by krileon
Kyle (Krileon)
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Replied by krileon on topic Website Failure after CBSubs process
Processing a basket triggers integrations so it could be a CB Auto Actions usage acting on plan state or one of the CBSubs integrations doing it. Do you've any auto actions or any of CBSubs integrations like SQL Actions acting on plan activate? If so try disabling those usages or just unpublishing their plugins and see if issue persists.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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- RobGG
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6 years 4 months ago #300353
by RobGG
Replied by RobGG on topic Website Failure after CBSubs process
Hi,
We don't have any Auto Actions or CBSubs integrations that use SQL statements to write to MySQL. all our entries use the CB and CBSubs "coded" actions.
Any other ideas?
Regards,
Robert
We don't have any Auto Actions or CBSubs integrations that use SQL statements to write to MySQL. all our entries use the CB and CBSubs "coded" actions.
Any other ideas?
Regards,
Robert
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- krileon
- Team Member
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- Posts: 68555
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6 years 4 months ago #300372
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Website Failure after CBSubs process
Enable debug mode and maximum error reporting in Joomla global configuration then retry to see if any errors output. If not then check server error log and CBSubs History Log to see if an error was logged. Without the actual error there's not much I can suggest for tracking this down. Maybe try creating a new offline gateway leaving all its parameters on default and see if the new gateway has same issue?
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
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