Changing credit card for an auto-pay subscription...

6 years 4 months ago #300556 by fdinkler
I have members who wish to change credit cards on a recurring auto-pay subscription (using Authorize.net gateway.).
I don't see that use case addressed in the documentation.
What is the suggested process?
Thanks,
Merry Christmas!
Fred

Please Log in to join the conversation.

6 years 4 months ago #300561 by krileon
You'll need to cancel their subscription and resubscribe with the new card. If Authorize.net allows you to do this then I suppose you'd have to contact them by phone and update that information manually. CBSubs has no functionality for changing the credit card used for recurring subscriptions (we don't store this anywhere and most gateways won't even allow it).


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in to join the conversation.

Moderators: beatnantkrileon
Time to create page: 0.377 seconds

Facebook Twitter LinkedIn