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User logged in 10 times, but wrong access level
- mikerotec
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6 years 3 months ago - 6 years 3 months ago #301850
by mikerotec
We have a user with a paid account, who is unable to access the paid content.
Probably he just renewed in the last day or two, and might have been logged in earlier as "expired".
(I'm sure it doesnt help that was during J3.8.4 debacle)
I have asked him to log out and log in again, that apparently didn't help. Waiting for him to clear his cookies now...
I do see this multiple logins phenomenon from time to time... is this when user has multiple tabs open, or is it really registering as multiple logins in multiple browsers, perhaps on different devices?
PS these are the session settings...
https://imgur.com/a/SvaR4
User logged in 10 times, but wrong access level was created by mikerotec
This message contains confidential information
We have a user with a paid account, who is unable to access the paid content.
Probably he just renewed in the last day or two, and might have been logged in earlier as "expired".
(I'm sure it doesnt help that was during J3.8.4 debacle)
I have asked him to log out and log in again, that apparently didn't help. Waiting for him to clear his cookies now...
I do see this multiple logins phenomenon from time to time... is this when user has multiple tabs open, or is it really registering as multiple logins in multiple browsers, perhaps on different devices?
PS these are the session settings...
https://imgur.com/a/SvaR4
Last edit: 6 years 3 months ago by mikerotec.
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krileon
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6 years 3 months ago #301858
by krileon
Kyle (Krileon)
Community Builder Team Member
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Replied by krileon on topic User logged in 10 times, but wrong access level
Navigate to _sessions table and delete all sessions attached to their user id. Should be fine from then on, but I don't really know as CB isn't handling the session; Joomla is.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
The following user(s) said Thank You: mikerotec
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