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Urgent - New Member Emails Have Stopped Sending
- bins
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5 years 6 months ago #307744
by bins
Replied by bins on topic Urgent - New Member Emails Have Stopped Sending
Only 'CB Paid Subscriptions - en-GB' is not up to date!
We have set up 4 new members and admins should be bcc'd on the first activiation email!
Elastic Email allows us to see what emails have been sent and these are just not going!
We have set up 4 new members and admins should be bcc'd on the first activiation email!
Elastic Email allows us to see what emails have been sent and these are just not going!
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krileon
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5 years 6 months ago #307748
by krileon
Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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Replied by krileon on topic Urgent - New Member Emails Have Stopped Sending
Is it just the BCC that isn't working? This was working fine on your previous mail server? or was it also not working on your previous mail server? Switching mail server and suddenly emails not working seams suspicious. Blocked emails aren't going to show in your outbound log; they'd be in the error log.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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- bins
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5 years 6 months ago #307752
by bins
Replied by bins on topic Urgent - New Member Emails Have Stopped Sending
No, the member copy and bcc are not going.
It does seem a big coincidence, but with J! and Acymail, who each need separate setup, working and CB using J!, I am not sure where to turn!
I have just sent an email via JEvents (someone who booked to attend an event) and it works, as do booking confirmation emails.
It does seem a big coincidence, but with J! and Acymail, who each need separate setup, working and CB using J!, I am not sure where to turn!
I have just sent an email via JEvents (someone who booked to attend an event) and it works, as do booking confirmation emails.
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- bins
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5 years 6 months ago - 5 years 6 months ago #307759
by bins
Replied by bins on topic Urgent - New Member Emails Have Stopped Sending
This morning we have contact from a new member who cannot log on and tried resetting their password <cb forgot login> but they got the message:
Sending Email Failed! Error: SMTP connect() failed. github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
I have again tested the j! smtp settings/connections and all seems OK - I have also sent a few thousand emails via Acymail..
Edit:
from apache error log:
[Fri Oct 05 09:22:35.595176 2018] [proxy_fcgi:error] [pid 10162] (70007)The timeout specified has expired: [client .224:59487] AH01075: Error dispatching request to : (polling), referer: co.uk/cb-forgot-login
Sending Email Failed! Error: SMTP connect() failed. github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
I have again tested the j! smtp settings/connections and all seems OK - I have also sent a few thousand emails via Acymail..
Edit:
from apache error log:
[Fri Oct 05 09:22:35.595176 2018] [proxy_fcgi:error] [pid 10162] (70007)The timeout specified has expired: [client .224:59487] AH01075: Error dispatching request to : (polling), referer: co.uk/cb-forgot-login
Last edit: 5 years 6 months ago by bins.
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- bins
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5 years 6 months ago - 5 years 6 months ago #307760
by bins
Replied by bins on topic Urgent - New Member Emails Have Stopped Sending
I have just added a new member and it is saying that a message has been sent, however, it is not the welcome message - I am trying to trace what this message is! This 'wrong' email is getting through to Elastic Email servers.
Also, recording the payment is taking a long time!
(Process - set the user up in admin. Go to user in front end and upgrade & mark as paid from there.)
Also, recording the payment is taking a long time!
(Process - set the user up in admin. Go to user in front end and upgrade & mark as paid from there.)
Last edit: 5 years 6 months ago by bins.
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- krileon
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5 years 6 months ago #307764
by krileon
www.joomlapolis.com/forum/153-professional-member-support/238451-smtp-mail-not-working#301458
It's safe to assume that if this worked prior to switching mail servers that this is entirely a mail server issue or a configuration issue for connecting to said new mail server.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Urgent - New Member Emails Have Stopped Sending
Joomlas test is unreliable for SMTP. So is Joomla SMTP API. Joomla will fallback to PHP Mail if SMTP connection fails. AcyMailing probably will as well if it's using Joomla API. CB doesn't suppress errors. If SMTP fails in CB it will fail to send. Your SMTP settings could still be incorrect. Example SMTP settings as follows using GMail.I have again tested the j! smtp settings/connections and all seems OK - I have also sent a few thousand emails via Acymail..
www.joomlapolis.com/forum/153-professional-member-support/238451-smtp-mail-not-working#301458
It's safe to assume that if this worked prior to switching mail servers that this is entirely a mail server issue or a configuration issue for connecting to said new mail server.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
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