A client sent me a PDF of a paid PayPal invoice.
- There is no record of the transaction in CBSubs
- The basket id 278 is missing in the cbsubs_payment_baskets database, as the ids are ... 276, 279 ...
- Similarly the invoice number identified on the PayPal receipt is missing in the CBSubs database
- There is no record in the cbsubs_subscriptions database
- I looked through the cbsubs_history database and found the transaction, which shows it timed out and I guess the system deleted the record/information
If this is the case, this is a major problem. The member has paid for their membership, and has a paid PayPal receipt, yet there is no record of it on the website.
Please advise.
Ed