Entry not appearing in subscriptions
- dsohal
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13 years 1 week ago #160516
by dsohal
Entry not appearing in subscriptions was created by dsohal
When a user selects a paid option from the registration screen and then cancels in the next screen he is saved behind the scenes as a user of the system but he is not saved to the default scheme which in our case is the free one. Have we set something wrong or is this how cbsubs works. we need all registered users to be registered at least to one subscription
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krileon
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13 years 1 week ago #160685
by krileon
Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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Replied by krileon on topic Re: Entry not appearing in subscriptions
If a user cancels they will fall back to CBs hidden free lifetime plan. If you do not allow free registrations then this will block their registration/login. It will not fall back to a free lifetime plan that you've created, that must be selected by the user themselves. If account is confirmed/approved and you require a subscription then simply attempting to login should display plan subscription page for them to select a plan. CBSubs payment step happens AFTER registration, so when a user reaches that point they are already registered to your site as you must be registered to make a payment.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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- dsohal
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13 years 1 week ago #160737
by dsohal
Replied by dsohal on topic Re: Entry not appearing in subscriptions
Thanks. Though we still have a problem. When they cancel they still have the account created but however a user confirmation with the token doesnt never get sent out. Hence the account stays unconfirmed because the user never gets a confirmation email
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- krileon
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13 years 1 week ago #160809
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Re: Entry not appearing in subscriptions
This appears to be known issue as bug #1186. Best way to workaround is configure your plans to require confirmation before purchase. Please configure them as necessary from the workflows tab of your plans.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
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