white screens after backup/restore to another mach

13 years 6 days ago #162437 by bruceisaacson
Hello,
I used Akeeba Backup to move my site from a server to a Windows machine running Wampserver, restoring it with Sidekick. When I try to log in to the backend, the Joomla parts work, but most of the CB sections give white screens. Also, the frontend fails, with a mostly white screen, showing only prompted login username and password fields, but without a submit button.
(Joomla user manager works, but CB user manager does not.)

Are there configuration settings that I need to update? The administrator/components/com_comprofiler/ue_config.php file doesn't seem to have a setting for database location/name.

The same system has a sample Joomla site in a separate subdirectory, using the same Wampserver AMP system, that works fine. (The site in question is in the root /wamp/www/ directory.) I verified that all the CB tables were copied in the backup/restore process, using phpMyAdmin.

Thanks in advance.

Joomla 1.5.2.2
CB 1.3.1
CB Subs 1.1.2

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13 years 5 days ago #162539 by krileon
We can not account for Akeeba Backup stability for moving a site. You're also on an out of date CB installation, please upgrade to 1.4. Akeeba Backup previously had a critical bug which would result in a failed CB backup, but if using latest release this had sense been resolved. Please enable debug mode and maximum error reporting then review the pages which are presenting white screens and review any on-screen errors (not debug info at bottom of page).


Kyle (Krileon)
Community Builder Team Member
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12 years 11 months ago #164529 by bruceisaacson
Replied by bruceisaacson on topic Re: white screens after backup/restore to another mach
OK - I found the trouble:
When I set up my local XAMPP server, I neglected to install the Ioncube loader that is needed by CB Subs, as listed in the install docs. Therefore, those parts of the downloaded site that needed Ioncube failed, with a white screen and no error messages.
Now that I set it up correctly, it works fine.

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12 years 11 months ago #164532 by nant

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