[SOLVED] Renewal options not available.
- edjec
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12 years 10 months ago - 12 years 10 months ago #167801
by edjec
[SOLVED] Renewal options not available. was created by edjec
I've searched this forum and others and have not found a solution to this problem, and yes, I have read the manual.
The issue is when a member has a plan that is available for renewal, the renewal button and choices do not appear - it simply shows the plan as subscribed and the proper expiration date, but no renewal button, as shown in attached .png.
The Show Renew/Reactivate buttons: is set to yes. Plan duration is for a one year period and I have tried renewal in advance from 3 months to 1 yr prior.
The problem exists in both CB Subs 1.1.2 and 1.2. Have I missed another setting somewhere or could there be a deeper problem?
The issue is when a member has a plan that is available for renewal, the renewal button and choices do not appear - it simply shows the plan as subscribed and the proper expiration date, but no renewal button, as shown in attached .png.
The Show Renew/Reactivate buttons: is set to yes. Plan duration is for a one year period and I have tried renewal in advance from 3 months to 1 yr prior.
The problem exists in both CB Subs 1.1.2 and 1.2. Have I missed another setting somewhere or could there be a deeper problem?
Last edit: 12 years 10 months ago by krileon.
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krileon
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12 years 10 months ago #167949
by krileon
Kyle (Krileon)
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Replied by krileon on topic Re: Renewal options not available.
Please navigate to CBSubs > Settings > Global and ensure "Show Renew/Reactivate buttons:" is set to "Yes".
Kyle (Krileon)
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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12 years 10 months ago #167984
by edjec
Replied by edjec on topic Re: Renewal options not available.
Thanks for responding Kyle;
As indicated on line three above, the setting is "Yes"
Ed
As indicated on line three above, the setting is "Yes"
Ed
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- krileon
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12 years 10 months ago #168057
by krileon
Kyle (Krileon)
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Re: Renewal options not available.
Please PM backend login credentials and will take a look.
Kyle (Krileon)
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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12 years 10 months ago #168133
by krileon
Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Re: Renewal options not available.
Have reviewed your installation and for your plans you've "Total number of occurrences of regular validity/price (0=unlimitted):" set to 1. This means the plan can only be subscribed to 1 time. Setting this to 2 would give you 1 subscription and 1 renewal. Setting to 0 would give unlimited for instance. Please review your plans and adjust the parameter as needed. I've changed this for "Membership - US" for you. Please keep in mind this likely won't affect existing subscriptions. I had to unsubscribe and delete my subscription then re-subscribe so the calculations could be redone and stored to DB.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
The following user(s) said Thank You: edjec
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- edjec
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12 years 10 months ago #168168
by edjec
Replied by edjec on topic Re: Renewal options not available.
Thank you! That completely escaped me. I'll confer with the client to see how many years they will allow advanced renewals for and set accordingly. No problem with existing subscriptions as these are just test and the entire membership will be imported shortly.
Thanks again for your time and expertise.
Ed
Thanks again for your time and expertise.
Ed
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