[SOLVED] Refund prorated amount of less expensive plan

12 years 8 months ago - 12 years 8 months ago #173267 by LindaGLS
We allow subscribers to downgrade to less expensive plans. Of course when they upgrade to a more expensive plan their card is charged for the prorated difference, however, if someone downgrades before their subscription is over, is there a way for the difference to be automatically refunded the same way an upgrade is taken into account or does that have to be manually monitored and a refund manually submitted through Authorize.net?

We have weekly subscriptions that run Thursday through Wednesday, however, changes to a subscription only take place within the same week if a change is made before Monday at midnight (of that same week). If made after Monday at midnight, the change would not go into effect until the next week and there would be no refund needed.

Linda Allen
Joomla Website Developer
www.greenlakestudio.com

Please Log in to join the conversation.

12 years 8 months ago #173283 by krileon
CBSubs does not perform refunds; those are done at the payment gateway it self. There's no way to refund prorate for less expensive plans aside from manually refunding the user from PayPal for example. Believe issuing refunds is something we may add in a later release.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
The following user(s) said Thank You: LindaGLS

Please Log in to join the conversation.

12 years 8 months ago #173306 by LindaGLS
Very good. Thanks for letting me know.

Linda Allen
Joomla Website Developer
www.greenlakestudio.com

Please Log in to join the conversation.

Moderators: beatnantkrileon
Time to create page: 0.211 seconds

Facebook Twitter LinkedIn