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  7. [SOLVED] CB-admin panel - User Management page goes blank

[SOLVED] CB-admin panel - User Management page goes blank

12 years 1 month ago - 12 years 4 weeks ago #194966 by yusukenishihara
[SOLVED] CB-admin panel - User Management page goes blank was created by yusukenishihara
Dear Support

Suddenly "User Management" page goes blank in CB admin panel by any browser, IE, FS, CH.

I found browser error log saying that;


index.php:762Uncaught TypeError: Cannot read property 'style' of undefined
onloadfunct

and when I see the php file, it saying;


function onloadfunct(){
getElementbyClass("multiparts")
partscollect[0].style.display="block"
Uncaught TypeError: Cannot read property 'style' of undefined
document.getElementById("formnavigation").style.display="block"
updatenav()
}

also here is the related error log in server log;

[error] [client 114.48.197.87] PHP Fatal error: require_once() [<a href='function.require'>function.require</a>]: Failed opening required '' (include_path='.:<span>/</span>usr<span>/</span>share/pear:<span>/</span>usr<span>/</span>share/php') in <span>/</span>var<span>/</span>www/vhosts/mydomain/httpdocs/administrator/components/com_cpanel/admin.cpanel.php on line 17, referer: www.mydomain/administrator/index.php?option=com_comprofiler&task=showusers


Could you help me to solve this critical issue?

Yusuke

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12 years 1 month ago #195030 by krileon
Replied by krileon on topic Re: CB-admin panel - User Management page goes blank
Your issue isn't coming from CB, but from com_cpanel. Please contact the developer of your extension for further support. CB does not supply stop working (it's not a timebomb). Whatever you've changed or installed prior to it stopping working is likely the cause.

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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12 years 1 month ago #195087 by yusukenishihara
Replied by yusukenishihara on topic Re: CB-admin panel - User Management page goes blank
It's strange because I have no special change before this error occurred, but there are some changes in CB user profiles by registered users.

Somehow I can see user list in"User Management" page when I click Advanced Search.

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12 years 1 month ago #195160 by krileon
Replied by krileon on topic Re: CB-admin panel - User Management page goes blank
Don't know what to tell you. Your fatal error is coming from com_cpanel. My guess is they've a Joomla system plugin, which is allowing it to load on all pages. I recommend finding said plugin and try disabling it to see if the error goes away.

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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12 years 1 month ago #195246 by yusukenishihara
Replied by yusukenishihara on topic Re: CB-admin panel - User Management page goes blank
Thank you for your reply. Please let me understand your advise clearly.

krileon wrote: Don't know what to tell you. Your fatal error is coming from com_cpanel. My guess is they've a Joomla system plugin, which is allowing it to load on all pages. I recommend finding said plugin and try disabling it to see if the error goes away.


"said plugin" means a Joomla extension plugin which is affecting com_cpanel activity? or CB plugin?

FYI:I cannot find user list on "User Management" in CB admin panel but can find it in Joomla control panel.

Thank you.

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12 years 1 month ago #195303 by krileon
Replied by krileon on topic Re: CB-admin panel - User Management page goes blank

"said plugin" means a Joomla extension plugin which is affecting com_cpanel activity? or CB plugin?

com_cpanel is loading on every page or at least on CBs pages. To do this is must have a Joomla system plugin or a CB plugin (if on just CB pages). Disable it and it should resolve the error.

FYI:I cannot find user list on "User Management" in CB admin panel but can find it in Joomla control panel.

Don't understand what you mean by this. CB userlists are created within CB > Userlist Management. To manage users from backend (edit, delete, etc..) see CB > User Management.

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in to join the conversation.

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