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  7. Group Join Notification not Received

Group Join Notification not Received

11 years 10 months ago #204458 by drdehart
Group Join Notification not Received was created by drdehart
GJ 1.8/ GJ2.5.1 - Group owners are not receiving Group Join notifications even though the configuration is GJ Configuration > Notifications > Groups: User Join Notify and GJ Configuration > Notifications > Global: Notify By: PMS & Email

We have also run the GJ Tools with the result:

Errors
:: User :: Group does not exist in GroupJive -
Warnings
No warnings were found.
Info
No info was found.

Can't figure out why the owner is not receiving the group join notices.
www.sohoprospecting.com

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11 years 10 months ago #204562 by krileon
Replied by krileon on topic Re: Group Join Notification not Received
It's a bug in 2.5.1 with notification permissions, please upgrade to GJ 2.5.2 where it is fixed.

Kyle (Krileon)
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11 years 10 months ago - 11 years 10 months ago #205110 by drdehart
Replied by drdehart on topic Re: Group Join Notification not Received
Upgraded CB to 1.8.1 and GJ to 2.5.2. CB tools and GJ tools report no errors. PM system (uddeim) is working and sends the normal email notifications. But we are still getting no Join / Leave Notifications - either by email or PM. I attached snaps of the config settings.

Is there another setting to look at?

More information - in the testing we are doing, our test group sends no notifications when a user Joins or Leaves, but a nested group within the same group, with the same owner, does send notifications. :S

Are there group-specific notifications settings that we are missing?
www.sohoprospecting.com
Attachments:

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11 years 10 months ago #205198 by krileon
Replied by krileon on topic Re: Group Join Notification not Received
Notifications are group specific. Meaning if you want a join notification you need to own that group (or be a moderator) then go to Notifications while viewing that group and set your self to receive a notification. Defaults only apply in cases of creating a group or joining a group; they don't automatically apply to everyone on the site.

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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11 years 10 months ago #205213 by drdehart
Replied by drdehart on topic Re: Group Join Notification not Received
can this be done for a user from the back-end?
www.sohoprospecting.com

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11 years 10 months ago #205228 by krileon
Replied by krileon on topic Re: Group Join Notification not Received
No, they need to do it themselves from frontend.

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in to join the conversation.

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