So they're not receiving the email at all or the confirmation link isn't working? If they're not receiving the email then ensure emails are sending by using the Mass Mailer within CB > User Management on your self or a test user with an email domain different from your sites domain.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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Your mailer settings are likely incorrect then. If using SMTP try changing to phpmailer or sendmail. Joomla will fallback to phpmailer or sendmail if SMTP fails. CB will not. CB also validates SSL certificates so if SMTP is not setup with the correct host that matches the certificate it will fail.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
+
Read our Documentation
+
Search the forums CB links:
Documentation
-
Localization
-
CB Quickstart
-
CB Paid Subscriptions
-
Add-Ons
-
Forge
-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
I have tried to configure the smtp mailer and then ask my host siteground to do it.
They set it right but members still can't receive the confirmation email !
Please would it have another reason? It was working fine until i update CB
Edit : Siteground looked again at the SMTP config / set up and everything is fine, test mail are working... but members still don't receive their confirmation email.
I tried to change smtp by php mail and it works.
Please what can i change to make emails sending to my member please?