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- installation failure 2.9.1 comprofiler not installed
installation failure 2.9.1 comprofiler not installed
- sailingsource
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3 months 3 weeks ago #336448
by sailingsource
installation failure 2.9.1 comprofiler not installed was created by sailingsource
I cannot get latest build to install, and Community Builder component is not visible in Components dropdown
System Information
Joomla: 4.4.1
PHP: 7.4.33
Database: mysql 10.4.20-MariaDB-1:10.4.20+maria~buster-log
Package
File: 000_pkg_communitybuilder_2.9.1+build.2023.12.19.18.36.55.b65c99514.zip
Log:
how do i obtain a copy of JUST com_comprofiler and manually install via SFTP
Thanks
System Information
Joomla: 4.4.1
PHP: 7.4.33
Database: mysql 10.4.20-MariaDB-1:10.4.20+maria~buster-log
Package
File: 000_pkg_communitybuilder_2.9.1+build.2023.12.19.18.36.55.b65c99514.zip
Log:
<div>MySQL server has gone away</div><div>Package Update: There was an error installing an extension: com_comprofiler.zip</div>how do i obtain a copy of JUST com_comprofiler and manually install via SFTP
Thanks
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krileon
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3 months 3 weeks ago #336449
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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Replied by krileon on topic installation failure 2.9.1 comprofiler not installed
We don't support a manual install method. Your SQL server is crashing on install. You'll need to check your SQL server logs to see why. This typically isn't caused by any 1 specific extension but a server configuration or database storage problem. See below Joomla topics with similar issue all requiring hosting support to investigate the problem.
forum.joomla.org/viewtopic.php?t=996161
forum.joomla.org/viewtopic.php?f=811&t=998983
You can try and see if the error can be exposed by enabling debug mode and maximum error reporting in Joomla global configuration then retry install, but if this is at the SQL server level of things it probably won't output anything further.
forum.joomla.org/viewtopic.php?t=996161
forum.joomla.org/viewtopic.php?f=811&t=998983
You can try and see if the error can be exposed by enabling debug mode and maximum error reporting in Joomla global configuration then retry install, but if this is at the SQL server level of things it probably won't output anything further.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
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