I got this from my service provider today and wondering if this is the underlying cause of the problem I have been trying to solve?
Hello Sylvan Rogers,
Your website, or a feature of your website, has caused an overload on the web server it resides on. To stop degradation of server performance, we have temporarily suspended n-retrospect.com, but you still have FTP access to work on scripts or files that may be causing this issue. Your consumption of CPU resources are listed below:
2014-11-30 159.66
2014-11-29 79.15
2014-11-28 1.94
2014-11-27 1.80
2014-11-26 3.88
2014-11-25 2.87
2014-11-24 3.96
2014-11-23 2.59
Scripts that possibly perform a server overload:
/hsphere/shared/php53/bin/php-cgi | c262987/n-retrospect.com/index.php (106) cpu_min: 0.92, ram: 3945.18 MB, disk_read: 5.7 MB, disk_write: 0.0 MB.
/hsphere/shared/php53/bin/php-cgi | c262987/n-retrospect.com/administrator/index.php (80) cpu_min: 0.27, ram: 1808.52 MB, disk_read: 0.47 MB, disk_write: 0.0 MB.
/hsphere/shared/bin/modlogan | N/A (1) cpu_min: 0.00, ram: 7.01 MB, disk_read: 0.45 MB, disk_write: 3.5 MB.
/hsphere/shared/php53/bin/php-cgi | c262987/n-retrospect.com/pig.php (1) cpu_min: 0.00, ram: 14.76 MB, disk_read: 0.51 MB, disk_write: 0.0 MB.
/bin/bash | N/A (5) cpu_min: 0.00, ram: 4.94 MB, disk_read: 0.88 MB, disk_write: 4.33 MB.
<span>/</span>usr<span>/</span>bin/quota | c262987/n-retrospect.com/pig.php (1) cpu_min: 0.00, ram: 0.73 MB, disk_read: 0.08 MB, disk_write: 0.0 MB.
Amount of requests | IP Address
1 220.181.108.78
1 66.249.69.214
1 66.249.69.230
1 66.249.75.158
1 66.249.75.190
2 119.63.193.194
2 220.181.108.119
4 207.46.13.100
1026 91.217.144.254
54270 83.98.177.7
In many cases, this issue can be improved or resolved with one or more of the following steps:
1) Make sure all Content Management Systems (WordPress, Joomla, phpBB, etc.) are updated to the latest versions. Also, make sure that your updates and upgrades are compatible with your current software.
2) Disable and remove all unused plugins.
3) Enable caching for the data that rarely changes.
4) Create a good robots.txt AND .htaccess file to reduce the number of bot hits to your website.
5) If you think your website is under attack, you can use your .htaccess file to block suspicious IP addresses. To find these IP’s, go to your Control panel and click on web options and then select the domain you wish to check. Next, click to view the transfer logs. You can also check for malicious IP’s through Webalizer and AWstats.
6) Additional research may be necessary depending on your website applications.
If you don’t want to make changes to your website, you can also consider moving to a Cloud Hosting product. Cloud packages do not share server resources and you can set your own limits based on your website’s needs. Details can be found under our IX Web Hosting brand:
www.ixwebhosting.com/cloud-hosting.
Due to the severity of a CPU overload on the server, you must immediately take steps to prevent another overload. If you receive another ticket for CPU overload, we will have to take further action and may permanently suspend service to your account in order to prevent further disruption to other customers on the server.
Until this issue is resolved, your account will have to remain limited so please respond to this ticket stating how you will resolve this matter. Please update this ticket or provide this ticket number to our Live Chat and phone representatives who are available 24/7.
Thank You,
Resource Monitoring Tool