[SOLVED] login issues
- wjgadmin
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11 years 4 weeks ago - 11 years 3 weeks ago #223439
by wjgadmin
[SOLVED] login issues was created by wjgadmin
guys i am getting emails from tons of clients that are having issues with logging in. i am even having issues myself!
when logging in from my site it will redirect after you attempt to log in as normal, but it doesnt actually log the user in & they still cant have access to their plan.
we are having to change browsers multiple times just to be able to log in. i clear cache everytime & even that doesnt help.
please assist in fixing this issue so my clients are not getting frustrated!
my site url: w w w. purefinancialacademy . com
you may use the following
username: testing
password: testing
this is very bad for us! there has to be a bug somewhere to cause this.
joomla 2.5.9
cbsubs gpl
cb 1.9
thank you for assistance
when logging in from my site it will redirect after you attempt to log in as normal, but it doesnt actually log the user in & they still cant have access to their plan.
we are having to change browsers multiple times just to be able to log in. i clear cache everytime & even that doesnt help.
please assist in fixing this issue so my clients are not getting frustrated!
my site url: w w w. purefinancialacademy . com
you may use the following
username: testing
password: testing
this is very bad for us! there has to be a bug somewhere to cause this.
joomla 2.5.9
cbsubs gpl
cb 1.9
thank you for assistance
Last edit: 11 years 3 weeks ago by krileon.
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- wjgadmin
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11 years 4 weeks ago #223443
by wjgadmin
Replied by wjgadmin on topic login issues
my client has now pointed out the error when they try to access their user profile. i tested & got the same error message:
Fatal error: Call to undefined method DMSHelper::getDownloadableDocs() in /home/purefin1/public_html/components/com_comprofiler/plugin/user/plug_orderhistory/cb.orderhistory.php on line 30
Fatal error: Call to undefined method DMSHelper::getDownloadableDocs() in /home/purefin1/public_html/components/com_comprofiler/plugin/user/plug_orderhistory/cb.orderhistory.php on line 30
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krileon
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11 years 4 weeks ago #223462
by krileon
Kyle (Krileon)
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Replied by krileon on topic login issues
It's coming from the 3rd party plugin CB Order History (plug_orderhistory). Please contact the developer for further support as we did not develop the plugin.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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- wjgadmin
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11 years 4 weeks ago #223511
by wjgadmin
Replied by wjgadmin on topic login issues
would this be causing the log in issues?
it seems to not be related... because sometimes you can log in & then sometimes you cant, but the error is always there on the user profile page.
can you please direct me as to whom the developer of that plug in is? i believe it comes with cbsubs & there is no contact info with it.
thank you
it seems to not be related... because sometimes you can log in & then sometimes you cant, but the error is always there on the user profile page.
can you please direct me as to whom the developer of that plug in is? i believe it comes with cbsubs & there is no contact info with it.
thank you
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- wjgadmin
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11 years 4 weeks ago #223520
by wjgadmin
Replied by wjgadmin on topic login issues
i have unpublished the plugin for now & it seems to have resolved the issue but i would like to have them fix the code. if you have any guidance as to finding out whom the developer is please let me know, otherwise i will try to figure something else out.
thanks
thanks
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- wjgadmin
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11 years 4 weeks ago #223526
by wjgadmin
Replied by wjgadmin on topic login issues
i hope this finds you well. i have fixed the user profile issue by unpublishing the plugin but just as i suspected it had nothing to do with the log in issues.
i suspect it is a bug with google chrome because i have been able to log in on other browsers but with chrome, sometimes i can & sometimes it will not log me in, even with administrator access!
can you please provide some resolution to this issue? or please guide me because the last thing i need are my members not being able to log in!!
thank you
i suspect it is a bug with google chrome because i have been able to log in on other browsers but with chrome, sometimes i can & sometimes it will not log me in, even with administrator access!
can you please provide some resolution to this issue? or please guide me because the last thing i need are my members not being able to log in!!
thank you
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