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- [SOLVED] major problems with CBSubs and Paypal
[SOLVED] major problems with CBSubs and Paypal
krileon
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10 years 6 months ago #235101
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic major problems with CBSubs and Paypal
That sounds like you've it configured incorrectly or it's just PayPal Sandbox acting up again as usual due to cookies. Clear your browser cookies/cache and retry to see if that goes away. If it doesn't please review your CBSubs documentation carefully as your gateway is not configured properly. You need to use the email address generated for the sandbox business account when configuring your PayPal Gateway and not the email address used to log into PayPal Developer or PayPal it self.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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- arcaman6
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New Member
- Posts: 6
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10 years 6 months ago #235117
by arcaman6
Replied by arcaman6 on topic major problems with CBSubs and Paypal
Thank you so much for the reply.
You were right - I was using the developer login email address. I set everything up with the main sandbox login address and the payment seems to be going through OK - I get a return to my site with message -
"Your registration process is not yet complete! Please check again your email for further instructions that have just been resent. If you don't find the email, check your spam-box. Make sure that your email account options are not set to immediately delete spam. If that was the case, just try logging in again to receive a new instructions email."
However I don't seem to be completing the registration - the new user is listed in CB User Manager but marked as Enabled=Blocked and Confirmed=unconfirmed - and he can not log in.
The CB log file seems to have 5 entries:-
1. Subscription created
2. Payment basket created
3. Payment record created
4. Subscription activated
5. Payment record updated (time completed updated)
so I think this looks OK.
PayPal history is saying "Payment Status: Complete" and "OK to Ship" so it too seems happy.
Not sure what to check next?
Thanks for the excellent help so far - much appreciated.
arcamna6
You were right - I was using the developer login email address. I set everything up with the main sandbox login address and the payment seems to be going through OK - I get a return to my site with message -
"Your registration process is not yet complete! Please check again your email for further instructions that have just been resent. If you don't find the email, check your spam-box. Make sure that your email account options are not set to immediately delete spam. If that was the case, just try logging in again to receive a new instructions email."
However I don't seem to be completing the registration - the new user is listed in CB User Manager but marked as Enabled=Blocked and Confirmed=unconfirmed - and he can not log in.
The CB log file seems to have 5 entries:-
1. Subscription created
2. Payment basket created
3. Payment record created
4. Subscription activated
5. Payment record updated (time completed updated)
so I think this looks OK.
PayPal history is saying "Payment Status: Complete" and "OK to Ship" so it too seems happy.
Not sure what to check next?
Thanks for the excellent help so far - much appreciated.
arcamna6
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- krileon
- Team Member
- ONLINE
- Posts: 68563
- Thanks: 9098
- Karma: 1434
10 years 6 months ago #235191
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic major problems with CBSubs and Paypal
You have email confirmation enabled. Either disable it plan by plan within CBSubs > Plans > YOUR PLAN > Workflows or disable it globally within CB > Configuration > Registration.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
- arcaman6
- OFFLINE
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New Member
- Posts: 6
- Thanks: 1
- Karma: 0
10 years 6 months ago #235199
by arcaman6
Replied by arcaman6 on topic major problems with CBSubs and Paypal
Right again 
Everything seems to be working fine now. Thank you for the excellent technical support which is very much appreciated
cheers
arcaman6
Everything seems to be working fine now. Thank you for the excellent technical support which is very much appreciated
cheers
arcaman6
The following user(s) said Thank You: krileon
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