Users are being disabled on expiration
- Proteon
- OFFLINE
-
Senior Member
- Posts: 44
- Thanks: 1
- Karma: 0
6 years 5 months ago - 6 years 5 months ago #299100
by Proteon
Users are being disabled on expiration was created by Proteon
RE: www.joomlapolis.com/forum/277-cb-paid-subscriptions-support/232626-users-are-being-disabled-on-expiration#299100
An expired membership gets the following error when trying to login, and the option to renew is not presented.
Error
Your login is blocked.
How could I fix it so that the expired/disabled users can still renew?
An expired membership gets the following error when trying to login, and the option to renew is not presented.
Error
Your login is blocked.
How could I fix it so that the expired/disabled users can still renew?
Last edit: 6 years 5 months ago by krileon.
Please Log in to join the conversation.
krileon
Team Member- ONLINE
- Posts: 68541
- Thanks: 9093
- Karma: 1434
6 years 5 months ago #299115
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Users are being disabled on expiration
You've free registrations without a subscription disabled within CBSubs > Settings > Global. They should be asked to renew or upgrade if your plans are accessible to Public and allow renewals/upgrades (review your plan configuration under Workflows and Access tab carefully).
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
- kerry.kunzli
- OFFLINE
-
New Member
- Posts: 11
- Thanks: 1
- Karma: 0
6 years 3 weeks ago #303501
by kerry.kunzli
Replied by kerry.kunzli on topic Users are being disabled on expiration
Hi, I'm having a similar issue to this and here is what I have found:
As an aside, I have had the same plans and settings for years and have not had this issue before, so it appears something may have changed or I inadvertently changed something.
- on setting Allow free registered user to NO, users are disabled and can't login to select a renewal of a membership option as they are blocked.
- on setting Allow free registered user to YES, users can login and but are not presented with a mandatory membership option.
As an aside, I have had the same plans and settings for years and have not had this issue before, so it appears something may have changed or I inadvertently changed something.
Please Log in to join the conversation.
- mikerotec
- OFFLINE
-
Platinum Member
- Posts: 351
- Thanks: 28
- Karma: 2
6 years 3 weeks ago - 6 years 3 weeks ago #303503
by mikerotec
Replied by mikerotec on topic Users are being disabled on expiration
It has always kind of been like that for us - Free memberships never expire, but when a paid one does, the user can still log in, but is just set in limbo to "registered". Would be nice for their next visit to force 'either renewal or downgrade' choice, instead!
I have set up a "renew" module ( just a floating button really) that appears now for users in this category ( after one had complained that it was almost impossible to renew). Also provide a RENEW menu item for those folks, but so far have been unable to hide the old (Public) "subscribe" menu item - since the default menu "Access" method is inclusive, rather than exclusive - and 'registered' users are also "public"...
I have set up a "renew" module ( just a floating button really) that appears now for users in this category ( after one had complained that it was almost impossible to renew). Also provide a RENEW menu item for those folks, but so far have been unable to hide the old (Public) "subscribe" menu item - since the default menu "Access" method is inclusive, rather than exclusive - and 'registered' users are also "public"...
Last edit: 6 years 3 weeks ago by mikerotec.
Please Log in to join the conversation.
- krileon
- Team Member
- ONLINE
- Posts: 68541
- Thanks: 9093
- Karma: 1434
6 years 3 weeks ago #303530
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Users are being disabled on expiration
The on login plan display was bugged for a few releases. This has been fixed as of a couple builds ago. Please be sure CBSubs is completely up to date and see if issue persists. Please also be sure the your plan allows renewals and has its View Access Level and Usergroup set to Public under the Access tab to ensure they can access the plan otherwise ensure they've plans available to upgrade to.
That's basically what the "Allow Free Registered Users (without subscriptions)" parameter is for as it'll block them from logging in if their subscription has expired and should ask them to renew or upgrade to a different plan (if any available).It has always kind of been like that for us - Free memberships never expire, but when a paid one does, the user can still log in, but is just set in limbo to "registered". Would be nice for their next visit to force 'either renewal or downgrade' choice, instead!
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
The following user(s) said Thank You: mikerotec
Please Log in to join the conversation.
Moderators: beat, nant, krileon
Time to create page: 0.300 seconds
-
You are here:
- Home
- Forums
- Support and Presales
- CB Paid Subscriptions Support
- Users are being disabled on expiration