Forgot Password not sending email
- stuntlist
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9 years 8 months ago - 9 years 8 months ago #248566
by stuntlist
Replied by stuntlist on topic Forgot Password not sending email
Hi Kyle,
I have tried the forgot password function and still didn't receive any errors.
On test.stuntlist.com/west in the header on right is the Forgot Password link. I have PMed you the admin login info for the site.
Please note that we have email turned off on this site and can not have it turned back on. As a first step if we could get errors to display if you put in a wrong email address would be great. Then we can see if we can get the emails to work after that on the live site.
If you need a user for testing you can use username: Member with an email address of member@line49.ca.
Thank you for your help.
I have tried the forgot password function and still didn't receive any errors.
On test.stuntlist.com/west in the header on right is the Forgot Password link. I have PMed you the admin login info for the site.
Please note that we have email turned off on this site and can not have it turned back on. As a first step if we could get errors to display if you put in a wrong email address would be great. Then we can see if we can get the emails to work after that on the live site.
If you need a user for testing you can use username: Member with an email address of member@line49.ca.
Thank you for your help.
Last edit: 9 years 8 months ago by stuntlist. Reason: added more details about user to use and email turned off
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krileon
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9 years 8 months ago #248614
by krileon
Kyle (Krileon)
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Replied by krileon on topic Forgot Password not sending email
Turn off SEF completely then retest. You seam to have some sort of custom rewrite rules or redirects in place. Notice with SEF off your home page gets stuck in an infinite loop. What's likely happening is the form is never submitting, but is getting redirect back to Home. You also seam to have a redirect that's forcing from root to /west, which can also break forms as many forms submit to root with the path in the post variables.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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