Subscription issue when first applying
- cagoffice
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8 years 5 months ago #273750
by cagoffice
Subscription issue when first applying was created by cagoffice
Hello,
I have an issue with my CBSubs. Sometimes (it doesn't happen all of the time), when a user applies, the plan they applied for doesn't show up under "Subscription" tab. Now we don't know what type of plan they applied for and there's no way for them to pay.
It's a mandatory field so they for sure picked it out on their application form. It's just very weird that only sometimes it doesn't show up. See screenshot below of some examples:
I have an issue with my CBSubs. Sometimes (it doesn't happen all of the time), when a user applies, the plan they applied for doesn't show up under "Subscription" tab. Now we don't know what type of plan they applied for and there's no way for them to pay.
It's a mandatory field so they for sure picked it out on their application form. It's just very weird that only sometimes it doesn't show up. See screenshot below of some examples:
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krileon
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8 years 5 months ago #273755
by krileon
Kyle (Krileon)
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CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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Replied by krileon on topic Subscription issue when first applying
The subscriptions column only shows active subscriptions. You need to check CBSubs > Baskets for pending baskets or offline payment baskets. You can also filter CB > User Management down to "Registered Unpaid".
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
- cagoffice
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8 years 5 months ago #273757
by cagoffice
Replied by cagoffice on topic Subscription issue when first applying
They are not shown in Baskets either (well one of them is and he's also shown when doing the filter, registered-unpaid). It's very strange.
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- krileon
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8 years 5 months ago #273764
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Subscription issue when first applying
If they're not showing in CBSubs > Baskets then they don't have a basket. If it's offline payments then they likely never clicked the link to finalize it.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
- cagoffice
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8 years 5 months ago #273768
by cagoffice
Replied by cagoffice on topic Subscription issue when first applying
I don't think I am explaining myself properly. We have people who apply for a subscription, then we need to approve them. Once approved, they get an email to log in and pay. However, some of the people who apply have no subscription checked off under the "Subscription" tab in the backend. How do we know what kind of subscription they applied for? For the most part, there is usually something shown there.
Weird part is, sometimes it shows and sometimes it doesn't.
Weird part is, sometimes it shows and sometimes it doesn't.
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- krileon
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8 years 5 months ago #273774
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Subscription issue when first applying
Are those users skipping CB registration entirely? Are they registering through Joomla or some other extension? Do you have plans marked Exclusive so they have to select one or is it possible to register without selecting a plan? It's possible the basket maybe expiring depending on how long you're wanting to review pending registrations. Within CBSubs > Settings > Dislay > Baskets try adjusting the timeout times under "Payment basket timeouts".
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
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