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How to email users with expired memberships
- ramtinworld
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12 years 9 months ago #169243
by ramtinworld
Replied by ramtinworld on topic Re: How to email users with expired memberships
Hi,
We upgraded to the latest version and could update the expiry date to a specific month and day.
This has not changed the status for the previous memberships.
Is there a way to use a SQL script to update the status for the expired memberships?
I have gone through the database and I cannot find the "Status" field in "jos_cbsubs_subscriptions" table.
Can you please shed some light.
Thanks,
We upgraded to the latest version and could update the expiry date to a specific month and day.
This has not changed the status for the previous memberships.
Is there a way to use a SQL script to update the status for the expired memberships?
I have gone through the database and I cannot find the "Status" field in "jos_cbsubs_subscriptions" table.
Can you please shed some light.
Thanks,
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krileon
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12 years 9 months ago #169263
by krileon
Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Replied by krileon on topic Re: How to email users with expired memberships
Existing subscriptions aren't affected by most changes made to plans. You'll need to manually fix them either through database or through GUI by navigating to CBSubs > Subscriptions and clicking the ID within the ID column, which will allow you to change dates, status, etc..
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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- ramtinworld
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12 years 9 months ago #169547
by ramtinworld
Replied by ramtinworld on topic Re: How to email users with expired memberships
Hi,
I have followed your instructions and there are no fields for making a membership expired through Subscriptions tab.
I can only see "Block User", "Approve User", "Confirm User".
Sorry, I am just desperate as my client is just upset as their membership system is failed.
Can you please help me with this, or even tell me where I can find the Status field in the database so I can add a SQL script to fix this. I have gone through all the tables in the DB and have not been able to find this.
Thanks,
I have followed your instructions and there are no fields for making a membership expired through Subscriptions tab.
I can only see "Block User", "Approve User", "Confirm User".
Sorry, I am just desperate as my client is just upset as their membership system is failed.
Can you please help me with this, or even tell me where I can find the Status field in the database so I can add a SQL script to fix this. I have gone through all the tables in the DB and have not been able to find this.
Thanks,
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- nant
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12 years 9 months ago #169549
by nant
Please read Kyle's response again.
You need to find the subscription from the CBSubs subscriptions icon area and edit is.
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Nick (nant)
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Replied by nant on topic Re: How to email users with expired memberships
ramtinworld wrote: Hi,
I have followed your instructions and there are no fields for making a membership expired through Subscriptions tab.
I can only see "Block User", "Approve User", "Confirm User".
Sorry, I am just desperate as my client is just upset as their membership system is failed.
Can you please help me with this, or even tell me where I can find the Status field in the database so I can add a SQL script to fix this. I have gone through all the tables in the DB and have not been able to find this.
Thanks,
Please read Kyle's response again.
You need to find the subscription from the CBSubs subscriptions icon area and edit is.
--
Nick (nant)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Tutorials + Search the forums
For more add-ons and support: Upgrade your membership
Links: Community Builder - Languages - Adv/Pro/Dev membership - CBSubs Paid Subscriptions - GPL Templates - Hosting
Visit my CB Profile - Send me a Private Message (PM)
Please Log in to join the conversation.
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