We receive many offline payments, often having to process 15 or 20 such payments at a time. But the CB Subs offline payment processing workflow seems very awkward. Perhaps we are doing something wrong?

In the backend we click on the Basket icon, then filter for Pending payments. Then we check 1 box (because we get an error if we choose more than 1 item to process) and click the Pay icon, which takes us to a page where we can record details of that payment. Then we click the Pay icon on that page which finishes the transaction.

The problem is that we are then dumped back into the CB Subs control panel. To process remaining payments we must click the Basket icon again, filter for pending payments and go through the whole process again just to clear 1 more payment. It takes too long and seems like the logic of this offline payment processing is not right.

Is there a different, better way to process offline payments that we are not seeing?

Hi,

We have the same problem at our club, but we have at least part of a solution.

We have a form that we used to process offline payments when we were using Virtuemart.

The form allows us to manually set the expiration date.

We hired a contractor who revised the form so that it now calls up a pending CBSubs subscription basket.

Please email me off line and I'll be happy to share what we've got. I need help on making the rest of it work. Our main problem is transitional, we have members who were signed up on the old system, and often don't bother to create a CBSubs subscription basket.

www.cal-sailing.org

Are we any closer to having the offline payment workflow bug resolved? Also, the ability to set custom durations for subscriptions rather than having to only choose from specific durations given in a drop down menu? Because the CBSubs files are encrypted we cannot address these things ourselves so it is very frustrating.