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Unsubscribing with Paypal Recurring Payments
- MasterNABO
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11 years 11 months ago #200823
by MasterNABO
Replied by MasterNABO on topic Re: Unsubscribing with Paypal Recurring Payments
Despite my refund for user Final9876 being a full refund, I cannot delete the subscriptions from user management, because when I check the delete checkbox the message "Product instance still has children and can not be deleted" is displayed.
As I tried to explain, the user (Final9876 - I PM-ed his username and password) had 3 subscriptions - one parent and two children - but only the parent is now displayed. So although I would like to delete the two child subscriptions first (1st Family Member and 2nd Family Member) I am not presented with the delete option.
As I tried to explain, the user (Final9876 - I PM-ed his username and password) had 3 subscriptions - one parent and two children - but only the parent is now displayed. So although I would like to delete the two child subscriptions first (1st Family Member and 2nd Family Member) I am not presented with the delete option.
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krileon
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11 years 11 months ago - 11 years 11 months ago #200831
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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Replied by krileon on topic Re: Unsubscribing with Paypal Recurring Payments
That's because the plan you refunded has active child plans that the user is subscribed to. Child subscriptions become inactive when the parent subscription is lost. You'll need to unsubscribe the child plans and can then remove them and the parent from backend. If the children plans aren't visible then add the parent through backend, remove the children, then remove the parent.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Last edit: 11 years 11 months ago by krileon.
The following user(s) said Thank You: MasterNABO
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