Did their recurring payment actually activate the subscription? If not it'd of expired and that's how they'd of been able to pay again. The alternative is your plan is configured to allow multiple subscriptions. You should be able to see if Quckpay notified CBSubs or not of the new payment in CBSubs > Notifications.

You've several notifications in CBSubs > Notifications regarding failed recurring payments. They failed because Quickpay rejected them. Specifically rejected them as fraud.

"Flagged because FraudFilter rule set "PSD2 - subscriptions" (id: [REDACTED]) triggered."

In the future please do not send credentials that were not requested. Please check notifications and history logs next time. We try to log nearly everything that goes on in CBSubs so you're well informed of fail points.

Regarding the payment you specifically messages me about. It too failed with the above. It looks like this recurring payment was using the old internal scheduler instead of notifications. The scheduler attempt to retry payment and failed until it gave up. So you've a fraud filter configured at Quickpay doing this.

Will see if there's some sort of workaround for this. At the very least improve the retries behavior. After it went into fraud it looks like it eventually was approved, but we always auto reject during fraud flags.

Ok, I've installed a patched build that will better handle the fraud status. It should fail over into a pending status now and just recheck that payment to see if it was finally approved.

forge.joomlapolis.com/issues/9099