[#7099] Stripe Update?
- wjgadmin
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5 years 11 months ago - 5 years 11 months ago #304432
by wjgadmin
If I look at the customer in stripe, their metadata is only user_id xxxx, but that's it.
Replied by wjgadmin on topic Stripe Update?
Interestingly, when i look in stripe there is no metadata for the payment. it is empty.krileon wrote: Since you have one where the payment went through to Stripe check the payment within Stripe and review the attached metadata. I've CBSubs Stripe setup to attach basket id as "order" along with user id and invoice. If it's a recurring subscription those should be attached to the subscription and not the individual recurring payments.
If I look at the customer in stripe, their metadata is only user_id xxxx, but that's it.
Last edit: 5 years 11 months ago by wjgadmin.
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krileon
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5 years 11 months ago #304433
by krileon
Kyle (Krileon)
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Replied by krileon on topic Stripe Update?
If it was for a recurring subscription the metadata will be on the subscription in Stripe > Billing > Subscriptions.Interestingly, when i look in stripe there is no metadata for the payment. it is empty.
Kyle (Krileon)
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- wjgadmin
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5 years 11 months ago #304434
by wjgadmin
Replied by wjgadmin on topic Stripe Update?
got it there, yes. user_id/order_id & invoice xxxxxxxxxx
so to confirm now, i can manually pay & it should work going forward? i think i'll also edit the subscription for auto recurring payments as well to make sure cbsubs knows it should be recurring.
so to confirm now, i can manually pay & it should work going forward? i think i'll also edit the subscription for auto recurring payments as well to make sure cbsubs knows it should be recurring.
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5 years 11 months ago #304437
by wjgadmin
Replied by wjgadmin on topic Stripe Update?
well i thought i was ha. i get this when trying to manually pay:
Failed to save Pay the basket manually because: This payment basket has no gateway associated so can not be paid manually.
Failed to save Pay the basket manually because: This payment basket has no gateway associated so can not be paid manually.
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5 years 11 months ago #304440
by wjgadmin
Replied by wjgadmin on topic Stripe Update?
could you please advise regarding the above? meaning how do i attache the users basket to the stripe gateway so i can manually pay it? thank you
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- krileon
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5 years 11 months ago - 5 years 11 months ago #304441
by krileon
Kyle (Krileon)
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Stripe Update?
I've reviewed this further and I honestly can't imagine how this was even possible. If a basket doesn't exist error is thrown then the credit card form only generated a payment source token at Stripe. No charge to that token would've been initiated as it errored before that. So I don't understand how they have a subscription at Stripe for that basket if that process failed. Does the metadata for that subscription point to that basket? Are there any errors in CBSubs > History Log around the time of the users payment?
I don't have a workaround to suggest beyond cancelling and refunding at Stripe then have them go through the process again.
I don't have a workaround to suggest beyond cancelling and refunding at Stripe then have them go through the process again.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Last edit: 5 years 11 months ago by krileon.
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