Upgrades/Renewals
- cagoffice
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8 years 4 months ago #275159
by cagoffice
Replied by cagoffice on topic Upgrades/Renewals
Sorry we have calendar year plans.
So I could have someone with a Plan A that's valid until December 31, 2015 and have the upgrade available for Plan B and when they "upgrade", they have Plan B until December 31, 2016?
That was the issue I was having. I could not figure out how to get the upgrade to be available in November but for the following year.
So I could have someone with a Plan A that's valid until December 31, 2015 and have the upgrade available for Plan B and when they "upgrade", they have Plan B until December 31, 2016?
That was the issue I was having. I could not figure out how to get the upgrade to be available in November but for the following year.
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krileon
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8 years 4 months ago #275206
by krileon
Kyle (Krileon)
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Replied by krileon on topic Upgrades/Renewals
For that issue you need to adjust "Bonus time before first period start (for calendar-based durations)". For example you can set it to 2 Months and if a user subscribes to the plan 2 months before the year ends they'll get those 2 months free and be upgraded through next year.
Kyle (Krileon)
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- cagoffice
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8 years 4 months ago #275209
by cagoffice
Replied by cagoffice on topic Upgrades/Renewals
Hmmm I don't want that to happen to everyone who has that plan though. I only want the people upgrading to be able to upgrade to a different plan for the following year.
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- krileon
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8 years 4 months ago #275241
by krileon
Kyle (Krileon)
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Replied by krileon on topic Upgrades/Renewals
It will apply to purchases of the plan right before it's about to end. So for example if I am purchasing it just before the end of the year (whether an upgrade or a new purchase) I get those months free and it subscribes me for next year. It doesn't know you're coming from XYZ plan and toggle off based off some condition; that functionality doesn't exist.
Kyle (Krileon)
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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- cagoffice
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8 years 4 months ago #275259
by cagoffice
Replied by cagoffice on topic Upgrades/Renewals
Okay. I would still like people to have to pay for Year 2015 even though they are paying in say November. But I just don't want someone to have to pay for Year 2015 twice when they do an upgrade. That is what is happening right now.
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- krileon
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8 years 4 months ago #275273
by krileon
Kyle (Krileon)
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Upgrades/Renewals
The only way to avoid that is to use the parameter as described above. There's no alternative. It specifically is to allow upgrade to next year instead of current if the current is about to end.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
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