Subscriptions not showing "upgraded to other"
krileon
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8 years 3 months ago - 8 years 3 months ago #276764
by krileon
Kyle (Krileon)
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Replied by krileon on topic Subscriptions not showing "upgraded to other"
They also had manual subscriptions given to them by the import? Were you able to do the dummy gateway test as suggested earlier to see if it's a regularly occurring issue?
Kyle (Krileon)
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Last edit: 8 years 3 months ago by krileon.
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- cagoffice
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8 years 3 months ago #276775
by cagoffice
Replied by cagoffice on topic Subscriptions not showing "upgraded to other"
I think I may have discovered the difference between the members who are showing "upgraded to other" and the members who had two active subscriptions at the same time.
The members who have the correct "upgraded to other" show the expiry date as the date they upgraded (I am assuming). The two members who have two active memberships at the same time must have done their upgrades after their current plan had expired. Their old subscription is still showing as December 31, 2015.
I have all of the plans only doing calendar years with 3 months grace period.
1.) Is the expiry date supposed to change to the date they upgraded for the old subscriptions?
2.) Are you allowed to upgrade after the expiry date? Possibly this is why it is screwing up.
The members who have the correct "upgraded to other" show the expiry date as the date they upgraded (I am assuming). The two members who have two active memberships at the same time must have done their upgrades after their current plan had expired. Their old subscription is still showing as December 31, 2015.
I have all of the plans only doing calendar years with 3 months grace period.
1.) Is the expiry date supposed to change to the date they upgraded for the old subscriptions?
2.) Are you allowed to upgrade after the expiry date? Possibly this is why it is screwing up.
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- krileon
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8 years 3 months ago #276778
by krileon
Kyle (Krileon)
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Replied by krileon on topic Subscriptions not showing "upgraded to other"
If the previous subscription is expired it will not be placed in an upgrade state. The upgrade state is used to keep track of previous active subscription state and time remaining (mostly for prorating).
The problem is your old subscription is marked active and not expired. Are you triggering expirations regularly based off the configuration in CBSubs > Settings?
The problem is your old subscription is marked active and not expired. Are you triggering expirations regularly based off the configuration in CBSubs > Settings?
Kyle (Krileon)
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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- cagoffice
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8 years 3 months ago #276779
by cagoffice
Replied by cagoffice on topic Subscriptions not showing "upgraded to other"
We have been having problems triggering expirations due to CRON issues.
www.joomlapolis.com/forum/255-developer-members-support/232041-subscription-plan-expiry-email
www.joomlapolis.com/forum/255-developer-members-support/232162-issues-with-crons
www.joomlapolis.com/forum/255-developer-members-support/232041-subscription-plan-expiry-email
www.joomlapolis.com/forum/255-developer-members-support/232162-issues-with-crons
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- krileon
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8 years 3 months ago #276793
by krileon
Kyle (Krileon)
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Subscriptions not showing "upgraded to other"
Unfortunately there's nothing I can do to help you with CRON setup. That would be between you and your host. I know some CRON URL structures need to be specifically setup to deal with the parameters in a URL, but I am not experienced enough with CRON to provide you the proper structure. You can however manually run the URL to trigger the expirations or allow frontend and backend to trigger expirations to help with the issue in the meantime.
Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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- cagoffice
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8 years 3 months ago #276796
by cagoffice
Replied by cagoffice on topic Subscriptions not showing "upgraded to other"
Possibly they do not "expire" until after the grace period.
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