Recurring Payment Option Missing
I just have some follow-up questions/comments to make sure I update configuration settings properly going forward.
--- 1 ---
If I want to allow users who sign up within one month of the renewal date of June 30 (eg. if someone signs up on June 1 expiration would be 1 month + 1 year later) then the recurring payment option is NOT possible. Is that correct?
If so the only solution is (correct me if I am wrong)
a. Remove the "Bonus time when reactivating expired subscriptions" so if someone signs up before the membership renewal date (July 1 - June 30) which means if someone joined say m June 1, 2023, the membership would expire June 30, 2023 instead of June 30, 2024. (not ideal)
b. Only allow Single payments and forget about the subscription option (except when its outside the Bonus time)
--- 2 ---
I think I may have misunderstood what the "Manual renewal extends expiration date as follows" setting does.
I had it set to: "Renewal starts at expiration date or at payment date - whichever happens last (allows free gap)."
So if I changed it to "Renewal starts at expiration date or at payment date - whichever happens first (allow overlap but no free gap)" then even if people renew early the new membership term would still start on July 1 and the current membership would lapse on June 30?
If I remove the subscription as a payment option does this setting affect the single payment option?
--- 3 ---
There were no error messages in the logs regarding these users. I will wait to see what happens when the subscription is set to expire tonight (June 30) to see if Stripe does process the payment.
So, does that mean the payment should get processed tonight still? I suppose that since the user sign-up was literally one day before (June 29th) it got through without incident.It worked because we previously didn't error or your plan setup didn't result in an overage. Stripe would accept it, but would stop it at 365 days if it didn't outright error. So whatever overage days there were just didn't exist.
Perhaps Stripe allows some within a day or so of 365 to go through?
This has me thinking that perhaps I can disable the recurring payment option during the "Bonus" time I set (1 month) and then turn it back on the rest of the time. Does this make sense?
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Also, another issue I've discovered since March 2023 is Stripe had no problem adding the user's name in the Customer section to align with the users on the website. Now they are coming through as "Guest", which will make it more difficult to monitor.
A Stripe customer account isn't required for single payments. Recurring payments will always create a customer account. You can enable it to create customer accounts for single payments and checkout payments within your Stripe gateway settings. Specifically the below parameters.
Customer Accounts (Single Payments)
Customer Accounts (Checkout)
The thing is all the previous single payments from the website show up as customers in Stripe. It's only the most recent that shows up as a Guest. I gather this is some kind of update on Stripe's end within the last couple of months.
Is it okay to turn off "Accept Stripe Checkout Payments" and still be able to have Stripe create a customer for single payments? Otherwise, I am seeing confusing duplication in the options.
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krileon
1. The simplest solution is to not allow recurring payments as an option at all
2. Only allow recurring payments if it falls outside the Bonus time. In my case, it's June 1 - June 30. If anyone signs up or renews outside this window would always only be a 365-day or less term.
This would be manually making sure to turn on and off the recurring payment option. That said if there was a way to somehow have the recurring payment be programmed to turn off during the bonus period I would not have to add the task to my calendar every May 31. (Wish list - feature request).
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