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Setting Plan CBSubs

11 years 10 months ago #204828 by mfe13
Replied by mfe13 on topic Re: Setting Plan CBSubs
So, in Plan B, by clicking "unsubscribe", he returns to Plan A?
And if it is to plan A and click on "unsubscribe", then it leaves the site, right?

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11 years 10 months ago #204956 by krileon
Replied by krileon on topic Re: Setting Plan CBSubs

So, in Plan B, by clicking "unsubscribe", he returns to Plan A?

Yes and no. He'd need to renew Plan A after unsubscribing from Plan B. If you want them to fallback to Plan A then Plan B needs to be a child plan of Plan A.

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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11 years 10 months ago #204992 by mfe13
Replied by mfe13 on topic Re: Setting Plan CBSubs
hello,
Well, I put Plan B child of Plan A.
But, If a user unsubscribes Plan B, it leaves the site and does not go to Plan A !
It's strange no ?

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11 years 10 months ago #205026 by krileon
Replied by krileon on topic Re: Setting Plan CBSubs
The change won't have any affect on users who are already subscribed. You'll need to edit them from User Management or from CBSubs > Subscriptions and force Plan A to be active again; as is it's inactive as "upgrade from".

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in to join the conversation.

11 years 10 months ago #205030 by mfe13
Replied by mfe13 on topic Re: Setting Plan CBSubs
is what it means for ALL users have a plan B and want to revert to plan A, I should do it manually, right?
No other solution ?

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11 years 10 months ago #205035 by krileon
Replied by krileon on topic Re: Setting Plan CBSubs
Current subscribers, yes. New users subscribing to Plan B now that it's a child of Plan A will always have Plan A. So if they expire or unsubscribe from Plan B they'll still always have Plan A. Current subscribers you'll need to fix manually as described in my above reply.

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in to join the conversation.

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