We have several members having the same issue after they renew subscriptions using PayPal. What happened was their membership expired, then the members logged in and reactivate their membership. However, CBSubs didn't update the expiry date to the following year (or rather, update it to the current expiry date). This cause CBSubs to immediately changed the membership status as 'Expired' again and the members receive the expiry email.

This has happened few times and we received complaints from our members. I'm attaching the screenshot of the log.



Can you help to find out why? If you need to log in to the backend, I will PM you the username/password.

If IPN/PDT is misconfigured, then the issue will happen for all PayPal renewals and not just some of them. If PDT failed for the reason you mentioned (user closed browser, etc), is there some kind of error logged in CBSubs?

Which table holds the raw IPN data? I couldn't find it yesterday, probably missed it because I know CBSubs keeps record of raw IPN.

krileon wrote: If IPN isn't configured properly and you're only using PDT then it's possible only some users are returning to your site, which is how CBSubs would know the purchase completed. You need to review CBSubs > Notifications and ensure you're receiving PayPal IPNs properly.

What's the indicator that IPN is not received? I checked notifications for this member and column 'Username' and 'Full name' are empty while the rest of the columns are ok. The raw data has variable $_GET missing (compared to other PayPal notification records). Does it mean CBSubs sent toe correct data to PayPal but somehow PayPal didn't return the userID?

I'll also double check PayPal settings again.

UPDATE:
I checked notifications for PayPal gateway and found that some members have both IPN (Log type = IPN, Verification = VERIFIED) and PDT (Log type = PDT, Verification = SUCCESS) records while some others only have IPN records.