GJ Group Messages

2 months 1 week ago #337367 by krileon
Replied by krileon on topic GJ Group Messages
What did you set the notification Recipients parameter to in CB Activity > Parameters > Notifications > Article? It should be set to Article Owner to notify the article owner of comments on their articles. Sounds like it was set to Moderators?


Kyle (Krileon)
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2 months 1 week ago #337368 by AlanJones
Replied by AlanJones on topic GJ Group Messages
Yes it's set to article owner. And comments are set to activity owner

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2 months 1 week ago #337369 by AlanJones
Replied by AlanJones on topic GJ Group Messages
There actually isn't a recipient setting in  CB Activity > Parameters > Notifications > Article> Comments.

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2 months 1 week ago #337373 by krileon
Replied by krileon on topic GJ Group Messages
Those are the relevant parameters. It's just a bug with their label being Mention. Will retest that notification to make sure article owner is working as expected.


Kyle (Krileon)
Community Builder Team Member
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
The following user(s) said Thank You: AlanJones

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2 months 1 week ago #337386 by krileon
Replied by krileon on topic GJ Group Messages
Have re-tested the article comment notification and seams to work perfectly fine in my tests so I'm not sure what more to suggest.

Are you using a custom comment stream for article comments or are you using the one that was included in CB Activity? If you're using a custom stream and it doesn't have an asset of "article.[article_id]" then that notification will not work.

The way it should work is User A is the owner of the article. User B comments. User A is notified of the comment from User B. User C then comments. The grouping logic kicks in and merges the 2 notifications. User A is notified of the comment and it will state it's from User C and User B. That will only happen if the 2 comments are within 15 minutes of one another otherwise it will just create a new notification row for User C and aggregate them on display. Now if User B comments again it does not create a new notification. It simply updates the existing with a new date.

I'm out of ideas here other than implementing your own email directly off the comment trigger. Example as follows.

Global
Triggers: activity_onAfterCommentStreamCreate
Type: Email
User: Specific
User IDs: [var2_created_by]
Access: Everybody
Conditions
Condition 1
Field: Custom > Value
Custom Value: [var3_parent_id]
Operator: Equal To
Value: 0
Condition 2
Field: Custom > Value
Custom Value: [var3_asset]
Operator: Is REGEX
Value:
/^article\.\d+$/

I've confirmed the above does work to email the article owner on comment.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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2 months 1 week ago #337430 by AlanJones
Replied by AlanJones on topic GJ Group Messages
I switched on the autoaction's debug. Where would I find the reporting for that?

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