I am using Joomla 2.5.11, CB 1.9, CBSubs GPL.
I have several mailers set up to send a reminder to users to renew their subscriptions at various intervals. For those that have renewed, the expiration date of their subscription has not been updated, and the reminder email is being resent to those that have renewed. All have used Paypal to renew and all payments are showing as completed. In the plans, the field "Manual renewal extends expiration date as follows:" is set to "Renewal starts at expiration date or at payment date - whichever happens last (allows free gap)".
Could you please suggest what might be going wrong or let me know what other information you need to solve this.
Thank you.