[#5760] Invoice refunded
krileon
8 years 3 months ago #276621
by activha
Replied by activha on topic Invoice refunded
Exactly and if partially refunded, they dont show the total amount minus the refund 
Thanks, let me know when it's ok as we have several customers waiting in this case
Thanks, let me know when it's ok as we have several customers waiting in this case
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8 years 3 months ago - 8 years 3 months ago #276625
by beat
Beat - Community Builder Team Member
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Replied by beat on topic Invoice refunded
Refunds are payments reversals, and payments do not appear on the invoice (logically), as it's an invoice and not a statement 
And CBSubs is not providing statements in the frontend, as it is not a complete accounting solution (and never has been one). It might provide statements for invoices in the future (no ETA).
EDIT: ADDED:
For now, you need to handle these seldom processes manually (text-editor credit-notes).
We hope refunds are not often happening, otherwise your credit-card companies will see a problem.
And CBSubs is not providing statements in the frontend, as it is not a complete accounting solution (and never has been one). It might provide statements for invoices in the future (no ETA).
EDIT: ADDED:
For now, you need to handle these seldom processes manually (text-editor credit-notes).
We hope refunds are not often happening, otherwise your credit-card companies will see a problem.
Beat - Community Builder Team Member
Before posting on forums: Read FAQ thoroughly -- Help us spend more time coding by helping others in this forum, many thanks
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8 years 3 months ago #276627
by activha
Replied by activha on topic Invoice refunded
Beat,
We moved to your solution with our professional customers based on your answers on this thread www.joomlapolis.com/forum/255-developer-members-support/232038-invoicing-features and this thread www.joomlapolis.com/forum/255-developer-members-support/231684-5588-cbsubs-recurring-subscriptions-with-sepa-payment?start=12
We dont need an accounting solution, we have our accounting company for this. But at least we need invoices with correct data on them.
If a customer has been refunded, it should see a statement on its invoice regarding the data. We can add comments on the transaction id, but it would be good to also add the amount of refund being done and display it on the invoice somewhere.
Also the customer needs to see its invoice refunded and get it on its listing. The customer accounting department WILL use our invoices for THEIR accounting department.
so don't misunderstand, CBsubs needs to comply to accounting needs of CUSTOMERS at least. I can understand that you are not an accounting solution for users of cbsubs, but you are a provider of accounting pieces of information for CUSTOMERS and this is really important
Basically that's just a problem of correctly displaying the information for customers...
We moved to your solution with our professional customers based on your answers on this thread www.joomlapolis.com/forum/255-developer-members-support/232038-invoicing-features and this thread www.joomlapolis.com/forum/255-developer-members-support/231684-5588-cbsubs-recurring-subscriptions-with-sepa-payment?start=12
We dont need an accounting solution, we have our accounting company for this. But at least we need invoices with correct data on them.
If a customer has been refunded, it should see a statement on its invoice regarding the data. We can add comments on the transaction id, but it would be good to also add the amount of refund being done and display it on the invoice somewhere.
Also the customer needs to see its invoice refunded and get it on its listing. The customer accounting department WILL use our invoices for THEIR accounting department.
so don't misunderstand, CBsubs needs to comply to accounting needs of CUSTOMERS at least. I can understand that you are not an accounting solution for users of cbsubs, but you are a provider of accounting pieces of information for CUSTOMERS and this is really important
Basically that's just a problem of correctly displaying the information for customers...
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8 years 3 months ago #276632
by beat
Beat - Community Builder Team Member
Before posting on forums: Read FAQ thoroughly -- Help us spend more time coding by helping others in this forum, many thanks
CB links: Our membership - CBSubs - Templates - Hosting - Forge - Send me a Private Message (PM) only for private/confidential info
Replied by beat on topic Invoice refunded
The professional and legally valid solution today is to manually write a credit note and email it to the customer on request. Or to write an invoice-cancellation notice. The exact procedure will depend on your local laws. And there are as many laws as countries and sometimes states...
I would sure love too to automate more in CBSubs, but it's simply not the case. For us here who use CBSubs, we have almost no refund requests and the extra-work to write one or two credit-notes per year manually on request is not an issue, even if each time we dream of CBSubs doing it for us
That said, the feature-request is noted with number #5718 . But it is not as simple as you wrote it in another thread, as when we implement something, we try to make it usable in most countries. So I have no ETA or a release number for such a feature.
I would sure love too to automate more in CBSubs, but it's simply not the case. For us here who use CBSubs, we have almost no refund requests and the extra-work to write one or two credit-notes per year manually on request is not an issue, even if each time we dream of CBSubs doing it for us
That said, the feature-request is noted with number #5718 . But it is not as simple as you wrote it in another thread, as when we implement something, we try to make it usable in most countries. So I have no ETA or a release number for such a feature.
Beat - Community Builder Team Member
Before posting on forums: Read FAQ thoroughly -- Help us spend more time coding by helping others in this forum, many thanks
CB links: Our membership - CBSubs - Templates - Hosting - Forge - Send me a Private Message (PM) only for private/confidential info
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8 years 3 months ago #276634
by activha
Replied by activha on topic Invoice refunded
Beat
Just make that the invoice stays visible on frontend even after full refund and we'll write a note in transaction id so that the customer will see that it has been cancelled or refunded, and that should be ok for a start
We would also need to have all strings translatable regarding transactions and paiements for the invoice to look good.
for now the french customer sees Methode : offline, Statut : completed and type : web_accept which is not very professional for our invoices.
Can you provide a way to have these payment strings translated ?
Just make that the invoice stays visible on frontend even after full refund and we'll write a note in transaction id so that the customer will see that it has been cancelled or refunded, and that should be ok for a start
We would also need to have all strings translatable regarding transactions and paiements for the invoice to look good.
for now the french customer sees Methode : offline, Statut : completed and type : web_accept which is not very professional for our invoices.
Can you provide a way to have these payment strings translated ?
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