Please PM backend super administrator login credentials and will take a look.
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Have reviewed your install and tested locally. It seams for whatever reason the user_id isn't properly being pulled from the IPN. I've confirmed the IPNs are basically failing and only PDT is working. This is very likely an API change from PayPals end. I've created an immediate priority bug ticket for this to be reviewed and fixed immediately for a new release. I apologize for the inconvenience. For now please manually renew your users from within CB > User Management or edit their subscription from CBSubs > Subscriptions.
#3695
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please note none of your purchases have been renewals from what I can see. The PDT was successful and the IPN informed you that the recurring signup was successful. So the users subscription should be working and active fine, but this will likely cause issues on renewal.
If you're referring to the ones marked "subscr_eot" I believe this is a cancellation (at PayPal) or the last payment of their subscription. I've verified the subscriptions are active by editing the user that the IPN was for and it's showing as active in backend.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Have investigated further and it's purely a display issue. The IPNs are fully functional (tested by making PDT fail, subscription became active anyway). It simply is logging the user id as 0 resulting in it being hard to see who the IPN belonged to, but the IPN worked regardless.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.