Update to CB Activity failed
- uwe2023
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3 months 2 weeks ago #336577
by uwe2023
Update to CB Activity failed was created by uwe2023
Hi,
I tried to update my CB Activity from 5 to 6.0 via updating from the web. After 5-8 sec the installing process stops and and the installer shows the message "failed" in red. And: the plugin isn´t installed, event if there are 2 messages in green "CB Activity and Content-CB Activity - green - installed".
Whats the problem?
Best regards Uwe
I tried to update my CB Activity from 5 to 6.0 via updating from the web. After 5-8 sec the installing process stops and and the installer shows the message "failed" in red. And: the plugin isn´t installed, event if there are 2 messages in green "CB Activity and Content-CB Activity - green - installed".
Whats the problem?
Best regards Uwe
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krileon
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3 months 2 weeks ago #336578
by krileon
Kyle (Krileon)
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Replied by krileon on topic Update to CB Activity failed
Probably just timed out. Larger installs may time out during migration as it's a lot of data to migrate. Migration is fail safe though and it will resume where it left off. Simply install it again for it to continue.
Kyle (Krileon)
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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- uwe2023
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3 months 2 weeks ago #336579
by uwe2023
Replied by uwe2023 on topic Update to CB Activity failed
Hi Kyle,
I´m not sure.....I tried it via uploading and installing the plugin-package. But the same result...shortly after the installing process starts (in green) it turns to red and says "failed"..(e.g. attachment). And the site is not big.
I´m not sure.....I tried it via uploading and installing the plugin-package. But the same result...shortly after the installing process starts (in green) it turns to red and says "failed"..(e.g. attachment). And the site is not big.
Attachments:
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- krileon
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3 months 2 weeks ago #336583
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Update to CB Activity failed
Click it to expand its installer box and it'll show you the error for why it failed.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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- uwe2023
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3 months 2 weeks ago #336585
by uwe2023
Replied by uwe2023 on topic Update to CB Activity failed
OK, I see:
"System Information
Joomla: 5.0.2
Community Builder: 2.9.1
PHP: 8.2.13
Database: mysql 10.6.11-MariaDB-log
Package
File: 000_plug_cbactivity_6.0.0+build.2024.01.11.14.41.09.075eeaf13.zip
Log:
CB Activity Migration (oprhaned_activity) Failed! Please Re-Install to Retry. This looks like a database collation problem. CB Activity requires a unicode database collation with utf8mb4 encoding. Please run CB > Tools > Check Community Builder Database to attempt to correct your database collation. Alternatively use phpMyAdmin or similar to correct collations under the Operations tab. The recommended collation is utf8mb4_unicode_ci. Error: Illegal mix of collations (utf8mb4_general_ci,IMPLICIT) and (utf8mb4_unicode_ci,IMPLICIT) for operation 'like' "
"System Information
Joomla: 5.0.2
Community Builder: 2.9.1
PHP: 8.2.13
Database: mysql 10.6.11-MariaDB-log
Package
File: 000_plug_cbactivity_6.0.0+build.2024.01.11.14.41.09.075eeaf13.zip
Log:
CB Activity Migration (oprhaned_activity) Failed! Please Re-Install to Retry. This looks like a database collation problem. CB Activity requires a unicode database collation with utf8mb4 encoding. Please run CB > Tools > Check Community Builder Database to attempt to correct your database collation. Alternatively use phpMyAdmin or similar to correct collations under the Operations tab. The recommended collation is utf8mb4_unicode_ci. Error: Illegal mix of collations (utf8mb4_general_ci,IMPLICIT) and (utf8mb4_unicode_ci,IMPLICIT) for operation 'like' "
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- uwe2023
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3 months 2 weeks ago #336587
by uwe2023
Replied by uwe2023 on topic Update to CB Activity failed
I run the database tool. Everything is green.
Best regards Uwe
Best regards Uwe
The following user(s) said Thank You: krileon
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