CODE OF CONDUCT
Subscription services with support services SLA (Service Level Agreement) are subject to our best efforts to meet or beat our guaranteed response times. In case of proven failure to meet our guaranteed initial response time, the corresponding ticket will not count towards the yearly limit. Unused support tickets are not carried-over or redeemed in any way.
PRICES AND TAXES
For digital goods: Upon receipt of your order, you will either be prompted to begin your download immediately or you will receive an e-mail from us with instructions to complete your download. If you are prompted to begin your download immediately, your completion of the download will constitute delivery to you of the item(s) you purchased. If you receive an e-mail from us with instructions to complete your download, the receipt by you of the e-mail will constitute delivery by us to you of the item(s) you purchased. In case you are unable to download the item(s) you purchase or you do not receive an e-mail from us with instructions to complete your download, you must contact us within 5 days from the date of your order. If you do not contact us within 5 days from the date of your order, the item(s) you purchased will be considered received, downloaded and delivered to you.
For services: Upon receipt of your order, the services will be performed to you in accordance with the terms applicable to the services that you purchased. The nature of the services you purchased and the date of your purchase may impact the timing of performance of the services. The services will be deemed to be successfully delivered to you upon performance of the services.
These General Terms may be supplemented by service or product specific terms (e.g., Hosting Services Terms, etc.) .
The www.joomlapolis.com websites are operated in Switzerland. These terms of services and the use of this website and sales are governed by laws of Switzerland, Canton de Vaud, under the exclusive jurisdiction of Lausanne, by: