[SOLVED] URGENT : Members can't confirm the account after upgrade to last CB version

7 years 2 months ago #291831 by testeuse
Hi,

I am sorry but i still don't have answer. Could you please try to help me.

Yesterdays with siteground we tried everything and SMTP was working fine for everything exept cb and set up was fine.

Before upgrading everything was also working fine...

Could it be because of a beta version? or maybe because of a config in cb that i did not filled?

Please could you at least give me some ideas of where to search.

Thank you for your help

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7 years 1 month ago #291859 by krileon
If phpmailer works then Joomla is likely falling back to it. Joomla does not error when SMTP fails unless it's an authentication error. You likely have a certificate error. The SMTP certificate hostname likely does not match what your host is having you supply for the SMTP hostname. See the below for a similar case. CB does not fallback in the event of any error or validation warning on purpose so you know what's configured wrong.

www.joomlapolis.com/forum/147-potential-bug/236007-confirmation-email-not-working?limitstart=0

Latest CB build has the lasted PHPMailer class, which handles emails (SMTP, sendmail, etc..). Ours is more up to date than Joomlas, which either doesn't have the certificate verify (and will when they update), Joomla has turned off the verify (I hope not), or it's just silently falling back to phpmailer (likely what it's doing).

Could it be because of a beta version? or maybe because of a config in cb that i did not filled?

We don't have a beta version. Our builds are as stable as stable releases. They're all tested the same.


Kyle (Krileon)
Community Builder Team Member
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7 years 1 month ago #291941 by testeuse
Hi Krileon,

Thank you for your help. It finally work after setting correctly the SMTP and SSL settings.
The following user(s) said Thank You: krileon

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